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App is unusable due to maintenance

Robbo2al
Visitor

So with app being updated I cannot get access to my home settings. So cannot pause/unpause WiFi or manage schedules. 
There was no notification this was happening and makes it unusable. 
Useless from EE as always. 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Robbo2al   EE do account maintenance when it causes the least disruption to the vast majority of customers.  Assuming the time of your comment is roughly the same time you want to play around with router settings it’s perfectly reasonable time for EE to take accounts offline at its gone midnight,  so it’s causing the least disruption to the vast majority of customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Robbo2al   EE do account maintenance when it causes the least disruption to the vast majority of customers.  Assuming the time of your comment is roughly the same time you want to play around with router settings it’s perfectly reasonable time for EE to take accounts offline at its gone midnight,  so it’s causing the least disruption to the vast majority of customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

Hi @Robbo2al 

I'm sorry to hear that your experience has been affected by our app maintenance.

Are you able to access your home settings this morning?

Chris S