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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605059 Views
  • 0 replies
  • 12 Helpful

Cant add credit card page errors

Tried for 2 days to add a credit card to my mobile plan for recurring payments. Add all the card details then next screen for 3d secure just errors on load. Tried 3 devices, web and app, and different internet all error.  Just joined ee and not happy...

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JonL4 by Investigator
  • 485 Views
  • 5 replies
  • 1 Helpful

Resolved! where is the option add BT account to my EE?

Hey guys, I have recently purchased a phone contract handset and airtime plan on the idea I was able to claim discount as I'm a BT account holder with the fibre900 plan both contracts are registered with my home address but I cannot find the option t...

Resolved! Link divice not working

Hi Everybody I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?Thank you

Mick832 by Explorer
  • 889 Views
  • 5 replies
  • 8 Helpful

Resolved! EE Saying I'm not account holder?

Hi allI'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly? Thanks

Beccy85 by Explorer
  • 496 Views
  • 3 replies
  • 1 Helpful

Resolved! Can’t view plans or login to the app

Hi, Yesterday I signed on for a new sim plan and my o2 number successfully transferred from o2 today. Yesterday  the EE advisor also moved me over from BT broadband to the EE one.However I can’t login to the app and when I do manage to login on the w...

RobertoN by Explorer
  • 550 Views
  • 3 replies
  • 1 Helpful

Resolved! Unable to login and access info on EE app

For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...

Triedw by Visitor
  • 2240 Views
  • 15 replies
  • 10 Helpful

Resolved! Help Needed.

Tried all of you advice, still cant access the page been around 2 weeks now?     Mod edit: Title added.]  

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