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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 596640 Views
  • 0 replies
  • 12 Helpful

Shockingly POOR POOR Customer service

For the past 4 weeks 9 (I kid you not)  I have been trying to get through to EE with a query.  I can NEVER get through.  With all the wait time added on hold, it must be over 4 hours in total.  I've literally just given up now. This is disgustingly a...

NJE22 by • Visitor
  • 1099 Views
  • 4 replies
  • 2 Helpful

Resolved! EE perk code not working

Hello,I am trying to upgrade my phone and add an EE perk for 20% off. I’ve generated 2 codes and both are coming up invalid. I’ve googled for some answers but none of the solutions are working. The phone plan is not already discounted, I’ve cleared a...

Skyex28 by • Investigator
  • 476 Views
  • 1 replies
  • 1 Helpful

Resolved! Vouchers- How To Use ?

Hi all i got a £50 voucher from EE but can't find a way of using it. Are you able to point me in the right direction to where I can't use this voucher before it expires please ?  Thanks you, here are the texts I gotThanks for choosing EE. To receive ...

Problem adding a new passkey

I was having problems adding a new passkey as I kept getting logged out part way through the sequence:Log on, profile, manage passkeys, add passkeys, enter code sent by sms, security tab shown again, manage passkeys, get logged out.This happened both...

pj-72 by • Visitor
  • 414 Views
  • 1 replies
  • 1 Helpful

Can’t view my bill

Hi I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now 

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