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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13207 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26475 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554710 Views
  • 0 replies
  • 12 Helpful

EE app help page not loading.

Just recently updated my EE app and now the help tab won’t load on the iPhone app. I’ve reinstalled and also reset my phone with no success. Anyone else facing the same issue?

EE unlinked

My EE app is saying that I need to link a device, this wasn’t happening a week ago and it’s really inconveniencing me. I’m a University student and I can’t see how much data I have less due to this!! This is extremely frustrating!!

Link account

Won't allow me to link my sim to my ee id says that my details don't match my billing information what do I need to do 

Resolved! My account is closed?

So,  on the 16th of April, i called EE as i was getting multiple calls from random numbers saying i called them when i didnt. I called EE to report this and they said i could either change my number or block all the numbers i dont recognise. Frustrat...

Reece95 by Visitor
  • 410 Views
  • 2 replies
  • 2 Helpful

EE App

My EE app keeps saying sorry there’s a problem when I try and log in is anyone else having this issue? 

LeannK4 by Investigator
  • 297 Views
  • 4 replies
  • 0 Helpful