online information

[hopscotch2]

Since I joined EE in April, I've not been able to access account information on either my mobile or laptop. Why?

[dtfit]

Let’s try that again. We couldn’t find any products using the mobile number

This has been going on since I took out the contract. Since day one I have not been able to associate my number. The money is happily coming out my account but I cannot see ANYTHING in the app or the website. I have tried customers services on a number of occasions and they keep saying MYEE is down for upgrade. Thats been going on for months ... Is there anything I can do?

EDIT - I just raised a complaint and it was closed immediately saying - thanks for your understanding 

[Northerner]

Hi @dtfit 

Call EE CS on 150 and ask them to delete your online profile. Then register again. 

Thanks 

[dtfit]

they did this previously - even asked me to create a new profile with a new email address. I now have three separate accounts - none of them work

[Northerner]

@dtfit 

You need them all deleting. 

Did you port your number over from another account 

Thanks 

[Northerner]

@hopscotch2 

Can you not log into the EE app or website. 

Thanks 

[dtfit]

I can login fine - its when I try to associate my number to my account I get above error

[dtfit]

Sorry yes I did port my number

[Leanne_T · Accepted solution]

Morning @dtfit

Thanks for coming to the community. 

I am sorry you are unable to add your number to your account, I would suggest getting back in touch with our tech guides on 150 to get this fully investigated. 

The team can run some troubleshooting and if needed raise a support ticket to get this sorted for you. 

Thanks. 

Leanne. 

[hopscotch2]

Thanks Leanne

I have already raised this issue with 150  on two occassions without result.  I can log in but not access anything else. The message is that it is not my fault but your technical issues.