online information

[hopscotch2]

Since I joined EE in April, I've not been able to access account information on either my mobile or laptop. Why?

[Leanne_T]

Thanks for coming back to me @hopscotch2 

When you last called, did the guide open a support ticket for the relevant team to get this investigated? 

Speak soon 🙂

Leanne.

[hopscotch2]

It is some time ago. I don't know what action they took.

[Hightower1966]

Hi. I have been unable to access my account details for over 2 years. I have had multiple meetings from a range of polite helpful members of the support team where work codes have been raised and subsequently closed. With no end in sight. I am unable, due to policy, to have details emailed so each month I know roughly how much my bill will be for two phones and broadband. The service and coverage is great. I just wish everything wasn’t linked to an app and similar online log on to enable the issue to be resolved. I have been informed it is a recognised issue but surely the issue should have been resolved in 2 years

[dtfit]

Problem here is I keep doing that with the same results. Last time I was told they could not help me as the MYEE site for down for upgrades. When I explained its been months they just said its been down for months and closed the call. Customer service is a joke unfortunately and it takes an hour out of my life every time I try to resolve it. 

My experience with EE so far is totally shocking and unacceptable. When I tried to log a complaint about it this was closed saying thanks for your complaint! 

[hopscotch2]

Well, I can only think voting with your feet at the end of the contract is
the only solution we can control.

[Leanne_T]

Hi @dtfit 

I am sorry the complaints have been closed, to get this looked into and see why they were closed please try getting back in touch. The guides will have full account access and check everything for you. 

You can also find complaints information on the Contact Us page. 

Leanne.