Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have added a 3G of data 2 hours ago and it’s now ran out how ?
Hello, I have not been able to log in to the app and website since I switched to EE last year. For the first 2-3 months, I tried very hard to solve the problem, called many times on the phone and talked for hours. I wrote via online chat but it stil...
Hey everyone,I've hit a snag with my EE online account that's proving to be quite a headache. Despite multiple attempts, I just can't seem to add my phone numbers to the account. Every time I try, I'm either greeted with an error message or the proce...
I am trying to link my sim up to my account but it says its registered with an email address I no longer have access to how can I change my email address
Is EE ever going to attempt to fix their website? Their app is only useful for seeing how much data you used, but nothing else since it pulls all data from the website and directs you there anyway. Website hasn't worked since at least Dec, the first ...
Hi, I negotiated a new sim only contract on the 2nd March over the phone via customer services. I called a few weeks later to say I had not received a confirmation of the new contract in writing. CS advised they were unable to see the new contract u...
Hi, can anyone from EE explain why I cannot access the help function (via app or website) when trying from Bolivia?Thank you
When I text 150 to check my plan i get a message that says you are currently not on a compatible plan is there anything I need to do
Is the ee app down
I made a My EE app account but cant use the app. I'm doing this off of a mobile device
