EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Live chat

Is live chat working I waited 7 hours yesterday and I’m currently on 40 minutes today

Resolved! Online upgrade

So I've got notification on my app for upgrade deals on the winter sale , to login to view deals. When I login I get error "unfortunately we couldn't log you in , but you can still buy or upgrade " the see upgrade options link does not work . How ca...

Resolved! My ee app not working for the last 2 weeks

Resolved! Bills not shown

Trying to view and download my bill but when I select 'bills/payments' it's not showing anything! It also shows latest bill details on home page but if I click on it to view I also get a page with no details! Can anyone help please? I am logged in...

How do I reactivate my account? EE cancelled my account without any warning!

EE Cancelled my mobile phone account without warning today.I have tried searching the website for a couple of hours and it keeps sending me around in circles.Most of the help suggestions instruct me to call a number which I'm unable to do because EE ...

Account Closed?

Right, I’m at the end of my tether and haven’t got many more avenues to go down. Coming up to 2 months ago I spoke to someone on live chat via the app to remove a broadband account off my account which was made but failed to activate and also try and...

Resolved! Unable to chat via live chat?

Bills

For days now I want to see my bills but it says "problem we're fixing it". Also I have to go through the app, search 'bills' under help where it says 'open the app and look under manage' a different manage on a different app to the one on the app. EE...

how to change card details

hi just how to change card details thanks

linking 2 EE numbers under one account?

Hello I have 2 EE numbers - a contract number and another pay as you go number. I have tried to link them to one account, and it keeps saying that they are linked already, but I am only able to access one number on my account. How do I properly lin...