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Granting a user access to My EE

grsdev
Expert Contributor
Expert Contributor

Please tell me that such a fundamental feature exists either in the My EE app or in the online version and that I just can't see for looking.

There are multiple mobile lines in my EE account. I am the bill payer for all of them, but I am not the user for one of them. How to I grant the actual user of that line access to view the current usage in "My EE" without granting access to the whole EE account by giving them my credentials?

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hi @grsdev

The user should be able to register for My EE using a different email address to yourself. 

Please let me know how you get on, 

Katie

View solution in original post

22 REPLIES 22
Katie_B
EE Community Support Team

Hi @grsdev

The user should be able to register for My EE using a different email address to yourself. 

Please let me know how you get on, 

Katie

grsdev
Expert Contributor
Expert Contributor

Thanks Katie, that worked.

I was expecting it to say words to the effect of "someone else has that number" when my partner tried to add it to the newly-created "My EE" account but it all went smoothly in fact.

It might be an idea to add a few explanatory words to the online version of My EE. In several areas it extols the virtues of having a family account with each user having control of the number that they use, but nowhere does it actually say HOW to achieve this.

Hi can you please explain how you done this as i just get number already linked to another account when i try to link number to my wifes ee account phoned ee  tech but no joy

thanks

James_B
EE Community Manager
EE Community Manager

Hi @leea56,

Are you making sure you setup one My EE account as the 'bill payer' and the other as the 'user'?

James

both numbers say bill payer  you {me}and user available so do i need to remove bill payer from accout?

James_B
EE Community Manager
EE Community Manager

Hi @leea56,

If you're registered as the bill payer, your wife should be able to register as the user providing they haven't been linked to another email address as a user previously.

James

doesn't work says already linked

 

James_B
EE Community Manager
EE Community Manager

Could someone else who uses or has used the phones have registered as the user @leea56?

James

No its a new account it Sat's its linked to my email as I'm the family account holder Sent from my Galaxy