Granting a user access to My EE

[grsdev]

Please tell me that such a fundamental feature exists either in the My EE app or in the online version and that I just can't see for looking.

There are multiple mobile lines in my EE account. I am the bill payer for all of them, but I am not the user for one of them. How to I grant the actual user of that line access to view the current usage in "My EE" without granting access to the whole EE account by giving them my credentials?

[leea56]

Won't let me add a user 

[James_B]

Hi @leea56,

If your unable to setup a user account with another email address, please get in touch with Technical Support so a member of the team can help.

Thanks

James

[Steve413]

I do not understand this, same question

I am account holder, registered wife's phone with her email,  then asks if her if bill payer, said no, says holder to grant access

How?

[James_B]

Hi @Steve413,

Welcome to the EE Community. 🙂

Please can you share a screengrab of the message you see when trying to register as a user?

Thanks

James

[Steve413]

James

tried to link phone , asks if user pays bills , said no and screenshot
is attached

Have accessed account on p.c. thought ther might be info about this but
could not find anything

Thanks

Steve

[James_B]

Hi @Steve413,

It looks like your screenshot hasn't been attached to your post.

Please could you try again?

James

[Steve413]

James

Another try

Steve

[James_B]

That still hasn't worked I'm afraid, @Steve413 

Are you tapping/clicking the camera icon above the dialogue box to attach your image to your post?

James

[Stephen413]

 replied on pc at home, now replied on my own phone

Steve

[Katie_B]

Hi @Steve413. 

What page does it take you to if you tap 'OK, got it'?

Katie