Granting a user access to My EE

[grsdev]

Please tell me that such a fundamental feature exists either in the My EE app or in the online version and that I just can't see for looking.

There are multiple mobile lines in my EE account. I am the bill payer for all of them, but I am not the user for one of them. How to I grant the actual user of that line access to view the current usage in "My EE" without granting access to the whole EE account by giving them my credentials?

[Katie_B · Accepted solution]

Hi @grsdev. 

The user should be able to register for My EE using a different email address to yourself. 

Please let me know how you get on, 

Katie

[grsdev]

Thanks Katie, that worked.

I was expecting it to say words to the effect of "someone else has that number" when my partner tried to add it to the newly-created "My EE" account but it all went smoothly in fact.

It might be an idea to add a few explanatory words to the online version of My EE. In several areas it extols the virtues of having a family account with each user having control of the number that they use, but nowhere does it actually say HOW to achieve this.

[leea56]

Hi can you please explain how you done this as i just get number already linked to another account when i try to link number to my wifes ee account phoned ee  tech but no joy

thanks

[James_B]

Hi @leea56,

Are you making sure you setup one My EE account as the 'bill payer' and the other as the 'user'?

James

[leea56]

both numbers say bill payer  you {me}and user available so do i need to remove bill payer from accout?

[James_B]

Hi @leea56,

If you're registered as the bill payer, your wife should be able to register as the user providing they haven't been linked to another email address as a user previously.

James

[leea56]

doesn't work says already linked

[James_B]

Could someone else who uses or has used the phones have registered as the user @leea56?

James

[leea56]

No its a new account it Sat's its linked to my email as I'm the family account holder Sent from my Galaxy