Unable to set up account/link SIM

[AnnaBoulter]

I am a new business customer and unable to view any bills online or link the physical SIM and the user of the phone is unable to access his account via the app.  Both of us getting continual error messages.

I have rung support on several occasions to be told it is a technical issue that is being fixed but still getting the same issue and that was weeks ago.

I would like an update as this is appalling service for a new customer to experience and I am considering a return to Vodafone.

Thanks

[Schockwave]

Hello @AnnaBoulter ,

Welcome to the community,

Are you able to view your bills by logging into your account via the website?

[AnnaBoulter]

It just tells me to use the app, which we cannot access

[Peter_W]

Good afternoon @AnnaBoulter.

Welcome to the Community 😊

I can appreciate it must be tough if you've been struggling with this for a while, and it's definitely something our support teams should be investigating and keeping you updated on. 

Whilst I can see you've rung before, I would definitely recommend getting back in touch with our business team so they can double check things at our end, log a complaint, and make sure we proceed from there.

Peter

[Devenb]

Hello,

This issue has been going on for an year now. You can see many posts with the same issue raised. I have raised a complaint raised here more than 4 months back and the issue still persists. The plan is to go to Ombudsman shortly.

Regards,

DB

[AnnaBoulter]

Thank you, I am disgusted by the way our BT account manager has handled our new account, denying any knowledge of this issue, when it is quite obviously a known problem.  We are a business who cannot see our VAT invoices, nor the phone user set up his account via the app.  Disgraceful services, sold a pup.