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Early upgrade

Nathjthom
Explorer

‎31-01-2025 09:50 AM

Anyone else having problems with upgrading and it comes up with this message …. When It says log in I do then i go into the upgrade page and then I drop down banner says “Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.”

I can only add a new phone to my contact….. I don’t want to call 105 as I can’t add a discount Code to my bill 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎31-01-2025 10:00 AM

Hello @Nathjthom ,

To call EE customer service is 150, and why would they not add the discount if you discuss it with them. I actually always upgrade, ringing them, you may find a better deal by doing so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Nathjthom
Explorer
In response to Schockwave

‎31-01-2025 10:32 AM

Hi pal …. I did ring EE and they said to me they can’t add discount code anymore 

0 Helpful