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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15316 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28324 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 570502 Views
  • 0 replies
  • 12 Helpful

Not helpful

I want to pause my network.. first time I was going to try this **** sake

Von71 by Visitor
  • 306 Views
  • 2 replies
  • 2 Helpful

Resolved! Kicked out of live chat

I was in the process of adding a phone to my contract but I have been removed from the chat. I now don’t have the ability to live chat and I keep getting PIN codes through text message to try and reconnect. 

Jcousins by Visitor
  • 355 Views
  • 1 replies
  • 4 Helpful

Resolved! Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...

wottonview by Investigator
  • 1106 Views
  • 10 replies
  • 14 Helpful

Resolved! Service in general

App down can’t log in. Can’t log in via web,  overall broadband service  abysmal. 

Kim194 by Visitor
  • 351 Views
  • 2 replies
  • 1 Helpful