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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 981 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16176 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 189084 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13116 Views
  • 11 replies
  • 2 Helpful

My EE app account frozen

I login my EE app account, but it shows the message as the picture. I also tried to login EE website, but the system cannot show my profile and my account info. I already linked up my broadband bill to my account and I can’t check and pay my bill rig...

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Donald33 by Investigator
  • 190 Views
  • 3 replies
  • 1 Helpful

SAR REQUEST

I put in a request to get a list of my outgoing calls and they said it would only be the calls to EE that i made and not personal calls is this true? 

Larsxo by Visitor
  • 182 Views
  • 1 replies
  • 0 Helpful

Stupid useless app

The ee app is not working yet again.Live chat was so unhelpful giving me impossible advice sending me stupid links.I have had 4 mini strikes really don’t need this ee.Inly wanna know how much my bill is.The app hasn’t worked for over 24 hrs plus I ne...

Resolved! This app terrible

This new app is shocking , all I want is old app back so easy to use , now all I can do is chat to people it’s says your app is being improved I just want check usage , bills , add ons , up grades instead of ask a question !! Who ever thought to chan...

unable to log in

hi all has anybody else having issues when trying to log in? mine either says try logging out then in or 'We’re working on it We’re just getting things ready behind the scenes. Please wait a minute then refresh the page.(2005)' i need my invoices and...

njd321 by Explorer
  • 185 Views
  • 1 replies
  • 0 Helpful

Update my bank card info

Dear [EE Telecom Service], I hope this message finds you well. I recently had to update my bank card information associated with my account. As a result, I kindly request your assistance in updating my records accordingly. I've already ordered a new ...

Othman2 by Visitor
  • 180 Views
  • 1 replies
  • 1 Helpful