Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
helloI requested a code, but no code comes to me.Please guide me how to fix this problem?
I transferred from BT to EE 2 months ago, had two bills since then but unable to view any of them, I need these for my accountants as I have my own business. I have called EE twice and they said because I left BT seem to still be linked that that acc...
My EE app will not pair with my hub. I tried to pair it and it stayed on the pairing screen for like 2 hours and wouldn’t progress past that point during which I couldn’t use my phone otherwise it’d reset. I need to access parental controls. Is there...
Hello I would like to set up a third party on my account please
I login to the mobile app once a month to share mobile data with another number under my account, and every single time I've had issues doing this.I've now started using the website for this, but the same thing.Login error or "We cant process your re...
Hi ,Ee has closed my account because of address changing but I haven’t changed my address.What am I going to do ?
I am trying to look at my upgrade options but nothing displays. I get the box that says it's time to upgrade, but when you click this I get the following screen;
Is anyone else having problems with live chat on the app. I have messaged them this morning at around 9am and got a message saying "Your estimated wait time is approximately 5 Minutes" but nearly an hour later and no reply, not the first time th...
Hi all, I recently took out a business sim on monthly contract. I got a sim in the post and activated it and then ported my old number over which has all gone through. I am still unable to link my number to my account, getting the message we are unab...
