Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Login Problems

flissyg
Visitor

‎15-01-2026 12:12 PM

Hi There, 

I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!

On the website I get a message saying "unable to load" and on the app I get a message that says "oops there appear to be a problem"

Any ideas how to solve this issue?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎15-01-2026 12:30 PM

Hi @flissyg 

Call EE CS on 150 and ask them to delete your online account. Then register again new and see if this works. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.