Login Problems

flissyg · ‎15-01-2026

Hi There,

I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!

On the website I get a message saying "unable to load" and on the app I get a message that says "oops there appear to be a problem"

Any ideas how to solve this issue?

Northerner · ‎15-01-2026

Hi @flissyg

Call EE CS on 150 and ask them to delete your online account. Then register again new and see if this works.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎15-01-2026

Hi @flissyg

Call EE CS on 150 and ask them to delete your online account. Then register again new and see if this works.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

flissyg · ‎19-01-2026

Thank you!

I tried this and they said its known problem that started on the 18th Dec 2025 and there is currently no fix but the tech team were working on it.

They refused to delete my account as they said they couldn't guarantee it would solve the problem.

So now I have no access to my account via the app or online, and no-one seems to care enough to fix it 😑

Rach_H · ‎19-01-2026

I can understand your frsutration that this is ongoing @flissyg but if the tech team are working on this then they will get this fixed for you as soon as possible, so that you can access your account moving forward.

Rach