Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi!I have logged into the website and I am unable to access bills or buy anything.When I login to the app I can't do anything and greeted by a screen that is not helpful.Can't buy any products or manage anything.I wanted to get EE broadband but it wo...
HiI recontracted to BT in May/June this year and as part of the process I was moved to EE - a straight forward process.However the BT call hander incorrected pulled throught the email address I had when i joined BT at least a dozen years ago. Apart f...
Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I h...
Have been gifting data on the website now for over 2 years, from my partner's unused data to my phone. I've been doing this weekly as I'm lazy and can't be bothered to change anything. It has not worked for 4 days now, I just get an error saying ee a...
Hi. I decided to join EE and get a pay as you go SIM card and after putting it into my phone, I can't link it to my EE account. It just keeps saying to try again later. Tried again later and still nothing. Might I be doing something wrong? Thanks:)
Why can’t access my account
Unable to share data on a shared plan. It has said that it will be fixed for over 2 weeks now. It's not my app as I've a different device and the website via laptop. Any ideas when this will be fixed?
I have about half a dozen data sims in various remote security cameras at various different premises, the EE account i manage them with, is now asking for me to set up dual factor. However i cannot get the sms as the sims are in devices most of whic...
I have a 20GB a month account but app suddenly says I have 60GB is this an error because it says I have 17.1 GB left of 60GB surely thats wrong it should be 20GB 路 any ideas anyone .
