EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596383 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to log in on app or website

I’ve been unable to log into the app or website to view my bills for months.all I get when I try to log in are these: Is anyone else having this issue?I’ve called up and spoken to someone about getting my bills emailed to me and got told that isn’t a...

IMG_9987.png IMG_9988.png

Resolved! FlexiPlan Query

How do I find out how long I have left on my flexiplan? The app doesn’t work as I no longer have a contract as such and every number I call to speak to someone isn’t working    

Kass2 by Explorer
  • 415 Views
  • 4 replies
  • 2 Helpful

Resolved! Can’t use call protect on my app

Like others here I have tried to get my app fixed as I can’t use call protect . It’s says there is a problem and it’s EEs fault I have uninstalled app and reinstalled. Turned my phone on and off . I can access the service on webI have reported the fa...

FMO by Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

Resolved! Mobile payments

My EE is taking money from my account every 2 weeks whereas it’s supposed to be a monthly subscription for my phone

Resolved! Mission Impossible... Or Just Painfully Slow?

Hello Community Members - is there still a (relatively) simple way to communicate with EE/BT Customer Service? I have had separate BT Broadband, BT TV and EE Mobile accounts for years and now that I'm currently out-of-contract and available for renew...

colinjo by Explorer
  • 390 Views
  • 1 replies
  • 1 Helpful

Resolved! I can't access my email address any more

Hi all, how can I know what email address is associated to my EE mobile number? I got 2 numbers, one is fine and I received emails  and the other one I think it's connected to an email which  I cannot enter any more.EDIT: I found out that my phone is...