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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8180 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22204 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 468419 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to delete basket

I am unable to delete basket there are no icons giving option to delete. When I click edit it goes to the salary page again no icon to delete have phoned  EE and they say use the icons but there are not any icons Any help would be appreciated. Have a...

dotty54 by Visitor
  • 629 Views
  • 3 replies
  • 4 Helpful

EE is a put off

Just looking for three sim data unlimited. For last three days this website keeps taking me from one link to another  asking customer to create account ,verify then create nickname and more. Finally ended up here  . What a joke. No I won't be buying ...

chent5 by Visitor
  • 240 Views
  • 1 replies
  • 0 Helpful

Links

The app is saying I am already linked to an account when I have only just registered (when I ask it to show links, as instructed). Very confusing?

Heidi331 by Visitor
  • 197 Views
  • 1 replies
  • 0 Helpful

My EE App Link to Sim

Having just joined EE business for their superb coverage i'm disappointed to see and hear that they are having technical issues which have been outstanding for weeks now on their EE App. I'm trying without success to link my EE app with my mobile pho...

Mark7714 by Investigator
  • 408 Views
  • 5 replies
  • 3 Helpful

Upgrade options

I am having this same issue, ALL of the contract deals that are available for me to upgrade to show different prices once you click on them; Surely this is not allowed? I would like for this to be sorted WITHOUT trying to get me to call or text EE.  ...

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Redfox2 by Investigator
  • 523 Views
  • 10 replies
  • 1 Helpful

Error message when trying to place new order

I have been trying to place an order for accessories on my mobile account for a few weeks and keep getting a 'somethings gone wrong' error message.  I rang EE to be told there is a problem and to try again tomorrow and if unsuccessful ring back.  The...

Debbyp by Investigator
  • 697 Views
  • 8 replies
  • 1 Helpful

No code

helloI requested a code, but no code comes to me.Please guide me how to fix this problem?