App login ! I havnt been able to login for months now

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Stevieharrison5
Contributor
Contributor

‎21-03-2025 01:13 PM

Has anyone any idea on how to fix this ? Havmt been able to login for months now so can't check bills etc @members 

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Chris_B
EE Community Star
EE Community Star

‎21-03-2025 01:45 PM

@Stevieharrison5  Have you called customer support and request that they reset your online ?  it sometimes happens when EE have done account maintance and for some reason it doesn’t fully reset or allow you to login. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎21-03-2025 01:45 PM

@Stevieharrison5  Have you called customer support and request that they reset your online ?  it sometimes happens when EE have done account maintance and for some reason it doesn’t fully reset or allow you to login. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Stevieharrison5
Contributor
Contributor
In response to Chris_B

‎22-03-2025 12:32 PM

I have done this and app or website still not working,any suggestions ?