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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589192 Views
  • 0 replies
  • 12 Helpful

Resolved! Airtime Rewards with multiple numbers (lines)

Hi there, Trying to figure out if this is possible or not possible, My and my partner share an EE account, which has both of our lines on and our broadband. However I am trying to discern whether we are able to both use and benefit from Airtime Rewar...

Resolved! Help to change DOB

Hello, I have a problem I can't verify my ID I think because I registered with a wrong  date of birth I've put 14th instead 15th someone can help me? Otherwise I'm waiting for a phone contract, they delivered only the sim card but the phone not yetTh...

Resolved! Accessing Bill online!

Just trying to access my bill online but whenever I click on  "View Your Bill" I am directed to a page with no bill details! Anyone else experiencing this?Cheers,S

yennif by Investigator
  • 683 Views
  • 5 replies
  • 2 Helpful

Something's gone wrong

I had to download the EE app and make a new account and then link my mobile to this account, and it still won't let me manage my bills - it just shows up with the 'Something's gone wrong' message. Anyone else dealing with this?Can EE please fix this ...

annyed27 by Explorer
  • 514 Views
  • 2 replies
  • 2 Helpful

Resolved! EE chat in app

I want to add an item to my contract, but I’m not able to do that. I see an error after the basket checkout. I was thinking of sending a message through the app chat, but I no longer have that option.I’ve been with EE for more than 5 years, and I hav...

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maxon_uk by Established Contributor
  • 657 Views
  • 2 replies
  • 3 Helpful

Resolved! Account Closed Error

Hi.I currently have an EE Full Fibre Gigabit account and would like to add a SIM Only Unlimited Essentials to the account,However when trying to add the mobile plan to my account I'm met with an "Your account's closed" error.I had a SIM plan with EE ...

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TFogo91 by Explorer
  • 530 Views
  • 2 replies
  • 3 Helpful

Has EE.co.uk Broken or been hacked

 Website after login and app login just goes round and round. I would suggest not paying shareholders this month and get a good website up and running, instead.Tried getting in touch, but the message people cannot fix it, they just try a new EE id......

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Upgrade

I am wanting to upgrade but when I have chosen a phone I want it is not giving me the option of the tariff. It is just saying there isn’t any plans available for the device 

Ian216 by Visitor
  • 389 Views
  • 1 replies
  • 3 Helpful

Resolved! Historical Calls and Text

I have been able to download inside allowance calls and texts but cannot see anywhere where this can be found for past months. Is the information available anywhere from EE for historical calls and texts?