Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Has anyone had any success with online chat? For the past 3 days it tells me my wait time is 5/10mins and then I get nothing all day
I've logged in the app multiple times and I keep getting logged out I've put the correct information in and still I keep getting logged out can someone please fix this@ee
I have logged on to my account and to try and add my smart watch to my plan but the pages always fails to load. Tried this from my phone browser and my computer browsers Google chrome, MSedge and Safari and everyone fails to load to add a smart watch...
Hi. I have been trying to reset my password to login to my phone account for weeks now.When i go through to forgotten password procedure, I am getting the verification code to my email address but when I enter it i keep getting a message saying ee ca...
Unable to upgrade secondary number on account, seems the issue has been about since at least last year, how can this remain unresolved. Numerous errors when using the website, functionality very poor, must be extremely distressing for vulnerable cust...
I keep getting an error message when I try to log in to my account via the website. Once logged in I can’t view my account home page as there’s just an error message saying ‘We can't load this right now.. There's a problem getting the information to ...
I can't log in to the app since I joined EE. I've been calling from time to time for about 1.5 years and explaining my problem but no one has helped. The last time I called, a person sent an email and said this email didn't work and I gave a differen...
Cant find an option on the page to enter an email address even though I'm logged in.
I've been trying to update my address on the EE website for nearly a month now and I run headlong into a 'Well, this is awkward' before returning to the page I tried to change address from.This actually is very awkward. Any chance of it being fixed ...
