Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
My old phone number is showing on the EE app however if I go into the settings it shows my new number.This is concerning as I have tried to top up my new number because I thought it would top up the one that showed in the settings however it topped u...
Just want to offer some clarity to other members of the community. I go travelling tomorrow so was looking to activate my roaming data however I am unable to access my profile. I receive the error message 'There seems to be a problem... Sorry, we're ...
Hi EE community,I've been an EE customer for a while now and have used the app since the beginning although I'm finding it extremely painful and stressful to use at the moment. I can hardly understand where to go or how to proceed to make any changes...
Hi. I have two PAYG SIM numbers registered to my EE account. I used to be able to access details of them both by clicking something like "choose a device" but this option seems to have disappeared!I have looked on the App and online website.Would w...
My manage section in the app and it’s blank could someone explain this.
Hello everyone, I did it for my daughters ages ago but I’ve forgotten. So my daughters number on the app has her picture there. How I do I do the same for the other 2 numbers I have?
My manage page is blank on the EE app. The app is up to date and I have tried clearing the cache and uninstalling and reinstalling but it still isn't working. Any suggestions?
Whenever I try and log in via a laptop, this is what I get.Tried calling 150 this morning, and was given the option of face recognition as this was 'much quicker' to get to the right option - that also displayed an error screen.Tried accessing via th...
Why can’t I access my account
