Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Can I switch?
The webpage used for tracking orders https://ee.co.uk/help/orders/track-mobile-order automatically fails for email addresses with domains the validly contain a hyphen e.g. test@this-domain.com fails validation due an incorrect REGEX expression test i...
Tried repeatedly to set up my DD but after I have input account name, number and SC and hit save I get a message telling me 'This content is blocked. Contact the site owner to fix the issue'. I contacted EE and they suggest there may be issues with ...
I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being wo...
My wife had an EE account, and when I wanted to switch providers I chose EE as well.She ordered the eSIM through her account to get the family saving.I now want to manage my phone/sim through my own ee account, and not have to use hers.However, when ...
I'm sorry EE but you really need to look at the usability of your website and app. It is just so difficult to use! Simple tasks that users will need to do often, like add and remove add-ons are so hard to get to. It is much harder to remove an add-on...
