Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hey, So, I know this is anecdotal, and there will be many out there who have had a smooth ride of it, but from the first, EE, broadband and now mobile, are just a mess when it comes to my accounts. I still, after four months, can't access my bill onl...
Hi, i ordered my upgraded yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again? The money was taken out of my account so I know that the order placed went through. however my EE a...
I cant link my ee broadband to my ee mobile account on the ee app can any one help me please
Hi, i have my mobile number linked to another account. I want to change it to my new account but when i already removed the number from that account and i still cant link my mobile number to my new ee account. It always show that your ee product have...
My husbands mobile number (sim only) plan was attached to my account but since I've upgraded my phone I can't find his details.
Haven’t been able to access my account on line for 6 weeks now - apparently it’s a known issue for “some customers” - anyone else experiencing issues (and been able to resolve it)?
Hi.Is the EE app just for contract accounts? Ive bought just a SIM subscription pack and I don't see this order, or my balance?My account only shows personal details, nothing about an account number or mobile related details, which is what I was expe...
when I log into the ee.co.uk site I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verification. I’ve checked junk & pressed se...
Due to problems in moving from BT to EE I have ended up with two account numbers showing on line and in app.I can't find any way to remove the account that I don't need to see, any ideas? Also my phone data usage is not updating as the month progress...
