EE App still not working after at least 8 months

Simmo2207 · ‎19-11-2025

Christopher_G · ‎20-11-2025

Welcome to the community.

It sounds like you need to speak with our Customer Support team. They will be able to check to make sure everything is up to date on your account, and help you get access to your account online. You can find our contact numbers that you can call from any phone on our contact us page.

Let us know how it goes please.

Chris

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Simmo2207 · ‎19-11-2025

I don't understand why it's taking so long to fix access to the ee app I can't even access my billing online which has made me miss a payment and now been chased for a debt it's been over 8 months now and I can't call as my phone won't allow me too. I can't even add my extender because I need to use the app to do this so have bad WiFi signal in my house now. There is no chat facility on the website which I'd of thought should be. Please advise on what I can do. Many thanks for reading

XRaySpeX · ‎19-11-2025

There is no Live Chat for BB. You need to call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎20-11-2025

Hi @Simmo2207

Welcome to the community.

It sounds like you need to speak with our Customer Support team. They will be able to check to make sure everything is up to date on your account, and help you get access to your account online. You can find our contact numbers that you can call from any phone on our contact us page.

Let us know how it goes please.

Chris

Centorium · ‎20-11-2025

The app genuinely has never worked. It's so frustrating. I've been with EE for this contract & the previous so coming UK to 4-5 years now & it's never worked once.

You can never link you devices, never access anything, the phone lines are awful and the live chat a disgrace. I cannot wait for my contract to be up so I can ditch this useless company.