31-10-2026 07:57 PM
Signed up months ago to EE broadband with the offer of a £175 Mastercard gift card. Card came through the other day (a few months after broadband activation) and as soon as I completed the ‘sign up’ for the card I could no longer access the website due to an error.
I thankfully (or not) took a screenshot of the card details however it cannot be used, anywhere. I cannot add it to Apple Pay, Amazon, PayPal. I cannot use it on any website to purchase anything and there is nobody to contact because the website is down and, according to reviews, has been for over a week now.
The offer is the reason I picked EE for broadband. Who can I contact to help with this? It’s screaming scam at this point. The website is https://www.yourrewardpass.com
01-11-2026 09:25 AM - edited 01-11-2026 09:26 AM
Hi @MattyStags
Did you place the order and take the offer directly from our website, or did you order the broadband through a 3rd party site?
You can find out more about our rewards card offer taken through us, including who to contact if you experience any issues, at About EE Reward Cards
Ali