EE Perks login issue

[Tessmaz]

I am unable to login to EE Perks as it appears corrupted and locked. Have called EE but they are unable to resolve the issue they say my profile needs entirely deleting and purged from the EE perks backend so i can re register a new account using my personal email and upload a fresh copy of my NHS ID. Can someone contact me to get this resolved as when i do upload ID it also says its too large and doesn’t allow me to complete a new registration. I am waiting to upgrade my plan with new phone and can do this until i obtain my 20% discount code. I have spent an hour trying to resolve on the phone with EE but they cant work it out! 

[Peter_W]

Welcome to the Community, @Tessmaz 

I can certainly help you get this one checked out - I'll pop you over a private message now so we can take a few more details.

Speak soon 😊

Peter 

[tom_parton]

I’m literally having the exact same issue with uploading my veterans ID! It’s incredibly frustrating! Did you get it sorted?

[Rach_H]

Hi @tom_parton,

Welcome to the Community!

Are you able to access your Perk account, and having issues uploading your evidence, or are you having trouble getting logged in?

Rach

[tom_parton]

Hi Rach_H,

I couldn’t log in, asked for a password reset a few times but those emails never arrived. So I went to register a new account with a new email to upload my ID again, but am met with the same error message stated by the OP. 

“The page was not displayed because the request entity is too large”. I have checked the size of the evidence and it is only 1MB

[Rach_H]

Thanks @tom_parton. I've popped you through a Private Message so we can take a look and help you to get this sorted.

Rach