Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 86762 Views
  • 61 replies
  • 130 Helpful

Resolved! EE Perks won’t reset

Hi,I was an EE customer a few years ago and had a perks account. I have rejoined this week and tried to reset my perks password by selecting the forgot my password link. However no email to reset has been received and I have checked all mailboxes inc...

Resolved! Issues with logging into EE perk

I’m having ongoing issues with logging into my EE perk account. I’ve tried to reset my password and I’m not receiving the reset link password. Anyone else having issues. 

Resolved! scamguard

Recently renewed contracts on our 2 monthly sims  and were sold the scamguard add on. It appears on the account as £2 per phone per month but I have received marketing offering to sell me scamguard. Just click here to add it  ?  So do I need to activ...

Dw-56 by Valued Contributor
  • 97 Views
  • 1 replies
  • 2 Helpful

Resolved! Inclusive Extra HBO Max

Has HBO max with sports been removed as an inclusive extra without any news being posted on the subject? I changed it to roam abroad prior to a holiday and now it's not available to change back? Have other people been kicked out or told its no longer...

jdoug50 by Explorer
  • 179 Views
  • 3 replies
  • 1 Helpful

Resolved! Ee perk account deactivated

Hi, may I know how to reactivate my EE perks account? I just checked my account and it said it’s deactivated. I did try to register again but I couldn’t because my email has been registered. I still work in NHS and I can provide work ID if needed. Th...

Resolved! Giftcloud

Has anyone received their gift cloud gift card as I’m past the 7-10 days wait and I still haven’t received it and I don’t want to loose getting it? 

Resolved! EE Perks Account Deactivated

Hi there, my EE Perks Account has been deactivated. When I log in I get "Your account has been deactivated as your registration was not completed within the allowed time frame" despite me clicking the link on my organisation’s email within 5 or so mi...

Resolved! EE Perks account deactivated

I have had a EE Perks account for over 4 years and have successfully used discount codes before.I am currently looking to get EE broadband and tried to access my Perks account but it showed that 'After 24 months of using the service we need you to re...

Resolved! Unable to log into EE Perks

HI, I am unable to login to EE perks to renew my NHS discount. When I try to login with my personal email address it states password incorrect and reset email is not received (yes I have checked junk). I am unable to check the work address I initiall...