Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88379 Views
  • 61 replies
  • 130 Helpful

Resolved! Apple Music

I recently purchased some Apple AirPods with 24 months of inclusive Apple Music, the AirPods came last week but I’ve received no instruction on how to set up my inclusive Apple Music add-on? Nothing on my EE app, can’t talk to anyone on the phone and...

Dannn89 by • Visitor
  • 41 Views
  • 1 replies
  • 1 Helpful

Resolved! NHS Discount refused.

Hi,I'm hoping someone can clarify this for me.I recently ordered a new iPhone Duo plan with EE, and the phones were delivered today. After placing the order, I realised there was an NHS discount available for eligible staff, so I contacted customer s...

J3dee by • Visitor
  • 74 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming

I’ve amendment my inclusive extra from TNT to roaming EU in error. I’m meant to change to roaming ROW. Can this be amended 

Hw162 by • Visitor
  • 38 Views
  • 1 replies
  • 0 Helpful

Resolved! 24 month Arlo Subscription...

Hi,Sorry if this is in the wrong section...I have just received my Arlo Doorbell and camera's which have the 24 month Arlo subscription, may I ask where do I find the subscription number please or will EE send it to me...Sorry again if this is in the...

Andy2035 by • Investigator
  • 615 Views
  • 6 replies
  • 3 Helpful

Resolved! Re: Friends and Family Discount not working

Hi I am trying to add my FandF code on a normal upgrade with no other discounts for a iPhone 18 pro max with an unlimited plus plan I have tried everything but the code is saying invalid I’ve done all the steps even put in another word then tried it ...

Suzie32 by • Visitor
  • 55 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: EE Perks

I'm an existing EE customer with two out-of-contract SIMs and am trying to access EE Perk for an eligible upgrade.The Perk website says I'm already registered, but I cannot log in. I've tried all my email addresses and the forgotten-password process ...

Seno by • Visitor
  • 54 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Can’t access my EE Perks account

Hi, I too have the same issue. Won’t recognise my saved password. When I click forgotten password link, nothing gets sent to my email address. I’m due to renew my contract in a few days but have been unable to because I need a code at point of renewa...

Craig781 by • Explorer
  • 61 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: EE perks unable to login

EE perks account showed as deactivated. COntacted EE who removed all details and said to register again which I did and then it showed same deactivated message?