Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I thought I was the account holder but It’s saying I’m not and I don’t know how to change that anyone know how ?
Where is the gift date option from family used
How long for the latest update to take
Where do I view my bill on My EE
Hi I have had the app for a while and use the website but many of the areas are not fully functional. For example subscription packs tells you what they are and says select below but there is nothing there. At some point I need to switch my pack and ...
Hi. I've been trying in vain to upgrade one of my lines for the past 2 months now. I log in, I receive a message saying that I couldn't be logged in, but I can buy or upgrade following the links shown on screen (I'm not sure how I can upgrade without...
I’m trying to pay my mobile bill on the ee app and online and it’s not doing anything, multiple times I’ve had problems paying my phone bill and it’s really annoying me. I’ve deleted the app and re installed it, nothing, turned my phone off then back...
I tried to log on last Thursday and I got this message I spoke to Customer services who said it was a glitch I have deleted the app and reinstalled but still the same I can go online no problem?
I cannot activate my new sim
My EE app is displaying different reset dates for my data allowance ,the homepage has a different date to the page with the full details , so this seems like a bug, is this a know issue that will be fixed soon?
