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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 588803 Views
  • 0 replies
  • 12 Helpful

Resolved! struggling to link my new esim to my account

struggling to link my new esim to my account any time i put the code in and confirm that i an the account owner i get this message " Some of the details on your EE ID don’t match those on the account you’re trying to link. to make sure your details a...

Resolved! Re: Cannot link Broadband account to EE acount

Same issue - multiple calls and no solution. I have never been able to see my bill and can't even see what is and isn't included in my broadband package. Been passed to IT / back office at least twice and no resolution.

Resolved! Account of my mobile is not showing on website or app

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile.  So now I just even cannot check what mobile plan I have, because when I log...

1699226 by • Contributor
  • 365 Views
  • 1 replies
  • 1 Helpful

Resolved! extra person on account

I have just opened an EE account downloaded the app and waiting for broadband to commence next week.Is there any way to enable my wife, who is absolutely trusted, to have access to the app in her own right, rather than just giving her my security det...

Raywo by • Visitor
  • 323 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t log in to upgrade

Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...

AJMills by • Explorer
  • 1054 Views
  • 7 replies
  • 5 Helpful

Can't link my phone to my EE account

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...

tave by • Visitor
  • 16386 Views
  • 51 replies
  • 28 Helpful
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