Website and app pointless

[Trigman79]

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs I've been with EE and honestly thinking of paying of contracts early just to get out.

[Northerner · Accepted solution]

Hi @Trigman79 

You may not be eligible.

Have you spoken to EE CS on 150. I would suggest you speak to them about your options.

Thanks 

[Leanne_T]

Morning @Trigman79 

Thanks for coming to the community 🙂

If you're getting the same happen using the website and EE app, please call us as @Northerner has suggested. The team can check eligibility for the additional contract and run through your options with you. 

Let us know how you get on. 

Leanne.