Unable to see my Mobile bill on my E E account

[Annie133]

I have moved over from B T to E E but I cannot see our mobile bill on the app or if i login, I have spend hours on the phone trying to sort this out, got charged for a paper bill one month that did not arrive 

All i want is to check my bill usage data why cant E E add it to my broadband account

Iv just tried to add device on the computer login comes up with a different account number from y broadband account

it can not be that hard can it ???

Any help please

[Christopher_G]

Hi @Annie133 

Welcome to the community.

What was the last update you had from our customer care team? 

Chris

[Annie133]

Nothing , got charged for a paper bill that’s not arrived ! Not what I wanted , don’t understand why I can’t see what I’m paying for ? Iv phoned so many times , apart from that I was very happy with EE but 

[Ali_A]

@Annie133 

Do you have the EE app installed to your phone? 

Your EE Mobile account number will be different from the EE Broadband account number. 

Ali

[Annie133]

I have the same problem , no one at E E will give me an answer ? 
it says iv linked but just can’t see my mobile bill each month you are charging nd more money , have no idea why ? 

[Annie133]

Why is it so hard to see my mobile phone bill on my account ? Now E E are charging more each month , Iv spend hours on the phone , tried to use link on app but still nothing ? HELP !

[Chris_S]

Hi @Annie133 Thanks for getting in touch with us here at the community.

I can imagine it's frustrating when you need to view your EE bill, we have a dedicated web page which explains how to view your bill via your My EE account, just click this link here: View EE bill

Chris S

[sofarso]

I have had this problem too, for probably over a year. I've never been able to see a single bill for my EE mobile (moved over from BT when they stopped).

Chris, I am afraid your link will be no help. The issue is with EE's systems and not linking old  BT accounts, or something like that.

I can go through all the registration process but when trying to link my phone, I get this error:

"Let’s try that again
We couldn’t find any products using the mobile number: 07985 XXX XXX"

I am definitely on EE but you can't find my number, presumably because of a failure to move data over from BT systems. This should have been sorted out months and months ago.  I've been into an EE store, they couldn't help. I've tried multiple online chat sessions, they couldn't help but all seemed aware of there being an issue.

[Linzi_H]

Hi @sofarso 

Welcome to the community.

I'm sorry this has been ongoing for this length of time, and I know how eager you'll be to get this sorted.

The best way to reach out to us about this is to call our team directly. 

From there, the team will assess what's happening with your online account. If they are unable to fix this on the call, they will escalate it further for a resolution.

I hope this helps.

Linzi 

[JasonWest1993]

I did this, business team no help whatsoever, I was told that this is an issue with systems company wide. I asked for compensation and was told no. I have never been able to view my bills etc online and make adjustments or check useage etc. Absolutely appalling service from EE with no resolution in sight