Unable to see my Mobile bill on my E E account

[Annie133]

I have moved over from B T to E E but I cannot see our mobile bill on the app or if i login, I have spend hours on the phone trying to sort this out, got charged for a paper bill one month that did not arrive 

All i want is to check my bill usage data why cant E E add it to my broadband account

Iv just tried to add device on the computer login comes up with a different account number from y broadband account

it can not be that hard can it ???

Any help please

[Katie_B]

Hi @JasonWest1993. 

I am sorry to hear you have not been able to find a resolution with our customer care team.

For ways to Make a Complaint please visit our Help Page, you can also request a call back from a member of the team. 

Katie