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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589325 Views
  • 0 replies
  • 12 Helpful

Resolved! Still can’t link phone to account

 still can’t link my phone to my account in the app. Now get this error. Pin now coming through. Also had first bill in the post. Why have I been charged a £50 admin fee for joining EE? There was no mention of this on signing up!!

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leewig85 by Investigator
  • 682 Views
  • 4 replies
  • 3 Helpful

Gifting data

Can't gift data on the app never had a problem before can you sort the app put please 

3Para by Explorer
  • 436 Views
  • 3 replies
  • 3 Helpful

Website and App won't let me upgrade

Last week I received a text from EE telling me that my SIM-only contract is due to end on 15/01/2025.Today I visited the website to see my options, only to find that, even though I was logged in, I couldn't access SIM-only deals and was offered the o...

JustRTW by Investigator
  • 3621 Views
  • 13 replies
  • 9 Helpful

EE login

I havent been able to login on app or website for while now , says inable to login but gives no reason? Pls help@

Payment owing but when I try and pay it says £0.00

I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation vi...

Unable to link my sim and mobile in the ee app

Unable to link my ee sim and mobile to the existing ee broadband account Says it is already linked to the other online account spoked to 2 customer service people said it is a technical issue will be resolved in a weekNow its more than a week but sti...

Resolved! Wrong phone number and cannot link the billing account

I switched to EE mobile network and broadband on Jan 23, now i still cannot link my billing account to myEE account.  Further checked with the staff in the shop, it is found out that the staff wrongly put the temp number of the new sim card as my con...

RickyLai by Visitor
  • 535 Views
  • 1 replies
  • 3 Helpful

Resolved! EE UPGRADE TAB NOT WORKING ??

I want to look at my upgrade options, ive logged into both the mobile app, as well as the desk top EE site, the tab appears to click on - BUT ... it does NOTHING ???? Is the EE website broken ?I haven't been able to look at upgrade options now for ov...

MHalliday by Investigator
  • 655 Views
  • 3 replies
  • 3 Helpful