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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589366 Views
  • 0 replies
  • 12 Helpful

New hub

Does anyone know how to get a new home hub as the one I have is the original 

Resolved! Lost account

How do I cancel my old email when I have forgotten my username/email and password 

EE app outage

 The app seems to down right now wow this ain’t the best because I wanted to use the app.

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Cmckue by Investigator
  • 381 Views
  • 1 replies
  • 0 Helpful

Resolved! EE App

I’m having a problem with the app when I try to link my sim to the app to monitor my bill it’s saying that my information doesn’t match the bill owner but I’ve checked my bill information and all my details match, so am struggling to find out what I ...

Soph177 by Explorer
  • 689 Views
  • 3 replies
  • 2 Helpful

Unable STILL to LINK Broadband to my EE App

4 months on and numerous calls to 150 - along with the same “ I will keep behind this for you” “but it can take up to 5 Days” are regular responses received. Why can switch my broadband from BT to EE to make it easier for you and more realistically p...

Stuart-P by Investigator
  • 608 Views
  • 4 replies
  • 4 Helpful

Resolved! Can't Login

Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.

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5mt56gav by Investigator
  • 481 Views
  • 5 replies
  • 5 Helpful

Cant log in.

Hi, have had issues with both App and Online since October last year. Greeted with these errors when trying to log in, any help? Have tried the online guides in the contact centre and no one has any idea!   

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Afairl93 by Investigator
  • 569 Views
  • 4 replies
  • 3 Helpful