Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don...
See e.g. Device unknown - The EE Community Since my upgrade a couple of weeks ago, when I look on my website account it shows as "unknown device". It was fine before, and the other phone on the account is displaying fine, just this one. I have reinst...
Every time I try to use the app it is unable to link to my account, I have to delete it and re-install. once I have logged in and set a pin it will connect to my account, but if I log out it is unable to find my devices unless I re-install it. does a...
Can log on but only to see this message all the time. Can view profile but nothing else.
Hi, Hoping someone can help me, either they had the same/similar issues or can point me in the right direction for next steps: CONTEXT:In Feb 2024, my phone got stolen; before that the contract had been in my mum's name despite me paying for it. This...
Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...
My payment for data has been taken but my account says there is an error at the EE end with adding data?
Hi, my ee app will not show me my current data left any bills or anything but when I try and link my number It says I’ve already linked but there is no info on there
The subscription element of the website does not work when I login
Hi, Is anyone else still having issues with Data gifting? I have one number on my account which just fails each time i gift data from it. The number (My Husbands) got added to my account solely for the purpose of gifting data to my kids and I can't d...
