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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8656 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22606 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 477247 Views
  • 0 replies
  • 12 Helpful

Manage not working on app

Whenever I go to manage on my app it shows up with broadband mobile accessories and gaming rather than what it usually would show. This is very annoying because I want to set up direct debit and I can’t  

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EE TV

Hi ,I don't know why my ee online account doesn't show my bill history? Could anyone help about it?

EE Website.

I have one question: has your web developer ever tried accessing your website on their own laptop? The EE website is the most useless and complicated website I've ever seen from a mobile or internet provider. Even Lycamobile's website is 100 times be...

tahirmian by Ace Contributor
  • 564 Views
  • 5 replies
  • 3 Helpful

app is down again **bleep**

I needed to change the parental settings as the kids devices are set for school hours, however as it's school holidays they all kicked off when the devices switched of, YOUR APP TO ALTER IT IS DOWN!! why in the hell can't you tie the app functions to...

Products not linked?

Hello all, Desperately looking for some assistance here.I signed up to EE broadband back in March, no problems with the service itself.However on trying to log into my online account initially I had a number of issues. At first my email address had b...

Craft93 by Visitor
  • 506 Views
  • 1 replies
  • 0 Helpful