Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Is anyone else having problems with live chat on the app. I have messaged them this morning at around 9am and got a message saying "Your estimated wait time is approximately 5 Minutes" but nearly an hour later and no reply, not the first time th...
Hi all, I recently took out a business sim on monthly contract. I got a sim in the post and activated it and then ported my old number over which has all gone through. I am still unable to link my number to my account, getting the message we are unab...
Chat with us option on the app isnt working or has ridiculous wait times.I have been trying to discuss an upgrade option with is unclear online,with someone since yesterday evening. A message was posted to advice I would be put through to a guide, re...
I downloaded the EE app as was advised I can use Live Chat function on fhe app Help page. However, I do no see this option.I was just wondering if it's missing for everybody else.I have tried on two different iPhones and an Android phone. I can sign ...
I have an old EE account and EE app says it is now closed. But now i am back! But my email is the same. So, how do i login to the EE app with my new account but using the same email? Help!
i dont have my phone, i left it in an airport and expect it to be recovered but i need to use my service as quickly as possible. i have a backup Iphone hardware , but want to order a replacement sim. I dont have access to a phone at the minute so can...
I have broadband and mobile with ee.When I log in on the website it always takes me to my mobile details. I used to go to 'bills' and it gave me the option at the bottom to see my broadband bills.That option now seems to be gone.I cannot find any wa...
Hi has anybody else been struggling to upgrade their phone, every time I click on the device I want I just get “we can’t find that page” message
Any reason why when clicking on the option to upgrade my contract, I am directed to a page, which doesn't load at all. I have waited over a week to see if any website upgrades had been completed, I had also tried on multiple browsers. My browsers are...
Been trying to get this resolved for a week now. Have phone customer service but all I'm told is that they can't do anything and a ticket will be raised and it'll be fixed in 72 hours, well it's been past that and I still can't link my account. Tells...
