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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593544 Views
  • 0 replies
  • 12 Helpful

The app is being improved??????

Honestly I'm sick to death of this message!! I pay extra to get the WiFi enhancer so that I can use the app yo make sure all my sons devices go off at bed time. Yet the app seems to CONSTANTLY be "being improved" so I  can't use it. It's not like it'...

Heidi131 by Investigator
  • 1133 Views
  • 7 replies
  • 3 Helpful

Resolved! Data gifting

It’s allowing me to log in to the app but as soon as I select the data gifting option, the screen goes blank and I can’t do anything. I’ve tried it through the browser too instead of the app and it’s doing the same thing  it’s been like this for a fe...

Cant upgrade due to error

Clicking option to upgrade and get a message saying they are making some changes. Anyone had this before? I want to upgrade but may go to 02 if I can't do this online

Emmataff by Visitor
  • 383 Views
  • 1 replies
  • 1 Helpful

Not able to login to my ee

Hi all the problem has been going on for months last year up until I think up to about Oct 2024 from then I can’t log into my ee so now I have to ring up and pay my bill the same if I want to gift data, I’ve tried deleting the app also logging in onl...

Lisb1 by Contributor
  • 658 Views
  • 8 replies
  • 5 Helpful

Login issue

I am having EE SIM since 2022. Recently, I am asked to login with passcode. But the passcode is never received in my phone.

ktazrian by Visitor
  • 349 Views
  • 1 replies
  • 2 Helpful

Resolved! Issue with adding accessories to my phone bill.

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had...

RM108 by Investigator
  • 2631 Views
  • 17 replies
  • 4 Helpful