EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

My EE Account Hacked

On Thursday 11th August my EE Account was Hacked and someone bypassed EE security and Obtained a Pac code, They then used this to transfer my no to Lycamobile, EE sent me a Sorry your leaving Text which I new was wrong so I immediately contacted them...

visual service is THE WORST STOP IT

the new visual service is driving me nuts if I go to the effort to pickup my phone to speak to someone its because I want to speak to someone because clearly the bots on the website and app are not getting the pointso why on earth EE would you think ...

Resolved! All I want to do is check what address EE has for me so for a new sim.

EE's website and support system are absolute garbage. I have had a text asking if I want to go onto EE Standalone. Yes I said, ok we will send it to your address they say. Hmm, I have moved and I am not sure if EE has my correct address - I will ...

Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?

TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...

No account access

Hi, there is a problem with my account where I can login but can only see my profile nothing else in my account, I have been on with EE and have now been told that this is an issue and I'm not the only one and I am now on a list with level 2 tech tea...

Login to account

I can't log into my account for the second month. I contacted the service shop twice, called 150, but no one can do anything.

Resolved! Website

EE Fix your website. Its getting anoying when pages fail to load. This is not a problem my end its your end so dont need, do this to your settings.

Resolved! Please help asap.

Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?

Problem accessing mobile account

I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...

Resolved! EE sim not showing on the app even tho it’s linked

I just linked my EE Sim to my account and when I go on the website it shows my data usage etc. but when I go on the app, it’s not showing, do I have to wait a couple hours for it to update on the app or something?