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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 606018 Views
  • 0 replies
  • 12 Helpful

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

Trade in

Hi, on the My EE app when I'm ticking the 'trade in old phone' box and filling all the details, it only applies the discount to IPhone 16 Ultramarine 128gb. Even when I click the phone I want which is iPhone 16 Black 256gb, once I apply the trade in ...

Resolved! New device

I have added a new device to my account with a new number. Am I going to lose my existing number can someone assist please 

Rick14 by • Visitor
  • 444 Views
  • 1 replies
  • 1 Helpful

Resolved! Add descriptions to numbers

Hi there. Is there anyway to add names/photos to know who's number is who's on the EE app / on the website? Right now it just shows a default profile picture as well as the number when looking as spend caps, and when on the management page for the li...

zawy1 by • Investigator
  • 838 Views
  • 5 replies
  • 2 Helpful

Cancel contract

I have been trying to cancel my account for 6 months I have phoned as requested waited for 40 minutes for someone to answer the call only to be told they couldn’t do it and they would pass me on to someone who couldn’t after another twenty minutes th...

Nrwatson by • Visitor
  • 459 Views
  • 1 replies
  • 0 Helpful

Resolved! EE App and Website Not working

I cannot see any of my Bills, Plans or information on the App nor the Website. I just keep getting an error message.I pay my bill by DD, but I want to actually see a copy of my whole bill and usages, as well as the add on's I have.Yes I have reinstal...

Resolved! App still not working

Afternoon My EE App not been working since December 24 have tried everything tech section has asked new email reinstall app etc anybody got the same problem. Driving me mad  

91459145 by • Investigator
  • 795 Views
  • 5 replies
  • 3 Helpful

Billing

Hi is it possible for some one to call ************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Mjere156 by • Visitor
  • 400 Views
  • 1 replies
  • 1 Helpful

Website & App down?

I've been trying to look into upgrading all evening but when I log in to the app or website, they both seem to be down, for hours and hours. Is this normal?

ijb59 by • Investigator
  • 505 Views
  • 2 replies
  • 5 Helpful
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