No data available at beginning of month

[mcs_is_cool]

Hello there,

I have a monthly plan with EE that includes 25gb data. However, at the start of this month, where my usage should have reset, the plan instead shows I have 0 data available to use. I am now without data and it’s extremely inconvenient. Can somebody advise on why this is happening please? 

Thanks in advance!

[Michael_D]

Hi @mcs_is_cool 

Welcome to the community.

When you say it is saying you have no data to use, is that in the EE app?

Has the data started working this morning?

If you text AL to 150, what does the message that comes back show?

Michael