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My locked account

080241
Visitor

‎30-06-2025 04:21 AM

I have had a request from EE to unlock my account as they are  unable to take a payment. I am wondering if it is genuine or a scam. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-06-2025 07:37 AM - edited ‎30-06-2025 07:38 AM

@080241  Can you access your account yourself?    And EE don’t need the account to be unlocked for a payment.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Chris_S
EE Community Support Team

‎30-06-2025 10:54 AM

Hi @080241 

Did the request come through to you as an email or a text message?

Wer have a handy web page on how to avoid scams that is worth looking at.

Chris S