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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589556 Views
  • 0 replies
  • 12 Helpful

Adding phone

  everytime I try to add my Mobile to my account so I can keep on top of billing etc it doesn’t let me and says there’s an error how do I do it can someone help me please do I need to call ? 

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Resolved! Unable to gift data

I am also unable to get the gift data page to load. I just get a grey blank  screen with no info. I'm on a Google android phone. This is very inconvenient because I only start with 250mb each month and have to gift myself data from my wife's allowanc...

manchegos by Investigator
  • 568 Views
  • 3 replies
  • 3 Helpful

App always been improved

Most of the week the ee app to deal with parental control thats all i get , I’ve deleted in re installed it still always app being improved when i need all week due to keeping my son in his consistent sleep schedule with his adhd 

Resolved! Can't link account to App

Recently moved to EE broadband . Been struggling to link my account to the EE app. Keeps saying details are different. But been using the same details I purchased with.  Any ideas what could be wrong .

Happyhre by Explorer
  • 486 Views
  • 1 replies
  • 1 Helpful

Resolved! App not loading bill or package information

  Each time I load the website or app I am greeting with the same message. My order is “pending” and I am asked to contact for support as bills will not load. I still receive text alerts and emails as my broadband and mobile has been active since Nov...

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J3085 by Visitor
  • 474 Views
  • 1 replies
  • 2 Helpful

Remove old sims

Hi, does anyone know how to remove old sim telephone numbers that you no longer own or use from the ee app?

eb154 by Established Contributor
  • 365 Views
  • 1 replies
  • 1 Helpful

Resolved! Trying to access my account

I am brand new to EE my mobile phone number was ported over on FridayI recieved a text message to say my plan was available online however i am unable to view it i cannot link my phone to my account do i try using the temporary number i recieved with...

Colin_He by Investigator
  • 519 Views
  • 3 replies
  • 3 Helpful