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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593619 Views
  • 0 replies
  • 12 Helpful

Resolved! Website not working well

I just registered a problem with website not working well. Tried for a month (since joining EE) to set up payment details etc. Just a nice apology to say this part of website not working! Quick scan through on the forums here seems to be a long (very...

archie50 by Visitor
  • 448 Views
  • 1 replies
  • 3 Helpful

Resolved! Cant log out

What is going on with EEs website. Yet again changes have been made which is making impossible to navigate to simply get the monthly business invoice. Also unable to see the log out function so that i can change businesses to print their invoice. Hat...

SG13192 by Explorer
  • 5739 Views
  • 13 replies
  • 23 Helpful

Anyone else find they they CANNOT COMMUNICATE with EE??

Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...

Ahiorns by Investigator
  • 2844 Views
  • 20 replies
  • 8 Helpful

Resolved! app

I want to log in my ee app to check the balance, but I forgot the pin code, and I can't log in the app. What should I do

runtian by Visitor
  • 517 Views
  • 2 replies
  • 2 Helpful

Resolved! Trying to cancel insurance

On month 22 in trying to cancel my insurance but the cancel button on chubb insurance page just reloads my add ons.is it a store thing only or do i need to wait to month 24 tia

Why can't I see my bill online?

I've been trying for a few days to log on and see my bill but everytime I press the button to "view bill" it just sends me to a black screen saying that it can't be loaded. I've also tried texting 150 for my bill and gotten nothing from there as well...

Resolved! Edit profile

How do I change mobile number on profile. Kept old number that has switched over but the number that came with the sim is showing on my profile and I can’t edit it as it doesn’t exist so a pin can’t be sent to edit it. I did speak to customer service...

Broom2 by Investigator
  • 583 Views
  • 3 replies
  • 2 Helpful

New SIM card

I am writing in response to your recent text message regarding my new contract and arrival of new SIM card for my mobile phone.Unfortunately, I have yet to receive the new SIM card, and as a result, my old SIM card has been disconnected, leaving me w...

Resolved! Can’t remove EE notification from app

I’ve got a notification showing on the EE app and I can’t remove it, there’s nothing in the app I can do to remove it.I’ve turned off notifications and turn them back on again and this doesn’t solve the issue. I’ve removed the app and reinstalled and...

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