Website

[phoneuserjohn]

Does anyone know what is going on with The E.E. website?

Whenever I click onto Bills and Payments, or Plans and Subscriptions a big message always appears simply saying "Sorry something has gone wrong"

[Christopher_G]

Hi @phoneuserjohn 

Welcome to the community.

Does this happen when you try to access those pages on more than one device or browser?

Chris

[phoneuserjohn]

Hi Chris,

      I have tried it using different laptops and different browsers but always have the same problem.

                                            Regards,  John

[Christopher_G]

OK, thanks for trying that, @phoneuserjohn 

It sounds like this could be an issue with your account. If you speak with our Mobile Care team, they'll be able to check everything from our side.

Chris

[phoneuserjohn]

Thanks Chris,

    I thought that I would end up having to contact E.E., but on the few times that I have spoken to anyone there no one seems to know what they are talking about.

Would it be any use me sending you a screen shot of all/the exact message that is displayed?

                              Regards, 

                                                            John

[Christopher_G]

They should definitely be able to help with this, @phoneuserjohn. It's best to let them know exactly which errors you're seeing and they'll get it logged against your account.

Please keep us updated with what happens.

Chris

[phoneuserjohn]

Thanks Chris.  I will let you know. The whole thing has turned into a complete debacle and in honesty I have had to figure everything out myself.

I will not bore you with all of the other probs, but how the hell people who are not I.T. savvy get on with all of this I will never know.

There is no doubt that the problem surrounds getting my correct details onto the site as I have now found another message more or less suggesting that word for word.

I further suspect that it was due to contract mistakes which I later learnt had been amended/altered. As a result I noticed that I then had a different contract number.

    Many thanks,

                                         John

[phoneuserjohn]

Hi Chris,

  I spoke to a very nice man at EE this morning called Colin, but as usual he was unable to help me although in fairness he did try.

He then went on to say that he was going to fill out a form and submit it to their IT specialists, who he was confident could rectify the problem. He said that it may take up to a week. So at this stage all that I can do is remain optimistic.

Thanks for your interest in this seemingly very basic problem. Would you like me to let you know the outcome next week?

                         Kindest regards,  John

[Ali_A]

@phoneuserjohn 

Thanks for getting back to us with this. Glad to hear Colin was able to raise a ticket for you to have this investigated. 
 
If you could get back to us when you have an update that would be helpful so what has worked for this scenario.  

Ali 

[phoneuserjohn]

Thanks Ali,

  I will certainly keep you informed and thank you very much for your interest.

Whilst knowledgeable people remain interested it does provide a reassurance that somebody somewhere does actually care about customer satisfaction.

                Kind regards,

                                                            John