Billing issues

[Katarina1313]

I can't access my online bill, have been trying for a week but it keeps saying the billing section of the website isn't available, can anyone help please?

[Ritu_D]

Hi @Katarina1313 

Welcome to the community. 

I am sorry you have been unable to view your bill, have you tried viewing it via the EE app instead of the website? 

Thanks 

Ritu 

[Katarina1313]

No I hadn't but I have now and that has worked, thanks so much!

[Chris_S · Accepted solution]

Thanks great news @Katarina1313 

Thank you for sharing that you managed to get access to your bill by accessing your app.

If you needed to access your account via a web page in future, I'd recommend clearing your cookies and cache first, or you could try using a different web browser.

Chris S