How can i change my plan?

Layaone · ‎21-08-2025

How can i change my plan, i need to down it as im not using the services included

XRaySpeX · ‎21-08-2025

@Layaone : You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Layaone · ‎21-08-2025

I cant find where to do it on the ee app

Ive finished my term already

Thank you for your answer

XRaySpeX · ‎22-08-2025

Under "Upgrade Now".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎22-08-2025

@Layaone Or you call customer support to see if they can offer something better.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Chris_S · ‎22-08-2025

Hi @Layaone

It's great to hear that you're looking to upgrade your plan.

We have a helpful YouTube video which gives more information on how to upgrade your plan or phone.

Chris S