Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New contract phone and sim plan

Before I activate my new phone can I change my sim plan as I had the plan with unlimited data and I didn’t mean to select unlimited data only unlimited text and calls

Resolved! TNT Sports bundle fiasco

Hi, I purchased a TV in March with free TNT sports for 24 months for £13 a month but have just realised that in addition to the £13 EE have been charging me an additional £20 a month. I have just spent over an hour on the phone about this: initially ...

EE Perk Discount Code

Does anyone know how I am able to add a new EE Perk code to my account via the app? Thank you

Forced to up grade sim plan

After years of being on a simple but effective and inexpensive sim plan, I suddenly get a text message telling me it’s being discontinued and they (EE) are up grading me to a £16 a month sim plan ( it was £12)!!Am extremely annoyed, why do EE treat u...

Resolved! REQUEST OF BILLING

Dear Sir/madam,Could you please issue the billing because didn't receive since April 2025.Thank you.

Resolved! Billing

Hello, I had a payment that was overdue and have paid it this morning however it is still saying that it is due on my account and my broadband still isn't working even though my bank account says that the money has gone out, when will this change on ...

Hi did you get this resolved? I also have a complaint against EE, and truly doubt if they commit to resolving complaints justly.

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...

Resolved! Cancelling plan

Hi I'm out of contract with EE and would like to move to another provider. I've notified EE and received a PAC code. The message received from EE states that if I were to leave EE today, the total charge would be £0. My question is whether, if I leav...

Resolved! Plan upgrade

The sim only plan I'm on at the moment is being phased out but I've been offered a selection of other plans but when I go to finalise my order it mentions a delivery but I'm only changing plansDo I have to change my SIM card for the new plan or can I...

Contracts & Billing

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