Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

I’ve attempted to pay my bill 5 days in a row now, I have no issues with my card or bank and have money in the account it’s being accepted for everything else never had a problem with re before but everytime I make a payment it says there’s a problem...

contract renewal

hi i need some advice or help. so my contract ends in a few days but the thing is im wanting to wait for the new iphone but i dont want to carry on paying the renewal price and i dont want a new contract, andyone got any ideas for the situation?

Swapped from BT to EE

Hi peeps, I have recently received my first bill from EE after coming from BT, however I cannot find the bill in the app or on the website, it just keeps taking me to the homepage trying to flog me more stuff. I am on an endless loop trying to find m...

My upgrade experience

On August 6th, I received the following text:Hi Ryan, your contract is coming to an end on 01 November 2024. Just to let you know, you can upgrade your phone from today. Visit the link or contact us through 150 to learn more about your options and av...

Chnage owner ship

Resolved! Account transactions

I have just been moved over from BT to EE (nightmare) for Broadband and TV. Due to their terrible customer service and mis information I have been given a credit on my account. Unfortunately on their app/website I cannot find anywhere that shows me...

Resolved! General query

Morning all, My old contract is up with another provider, i am thinking of coming over to EE, just would like to know, if i signed up for the Unlimited 24 month plan, does that cover a LTE smart watch too ? Or do i have to take out a second plan.Many...

contract is decline when can i get my upfront cost refund?

Hi,Can anyone please help me as to when usually the refund for my upfront cost be back to my bank account? I just applied a contract on the 20th of August and was declined on the same day.thank you

Paying for a returned phone

Hey guys, i recently purchased a contract from EE. Before the 14 days was over i returned the device after contacting them. I’ve been charged for the first payment but i’m just writing to make sure i won’t be charged for the second payment? As I no l...

I want remove caps