Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How can i see up to date itemised useage

I used to be able to see up to date itemised usage on my app, until the last year or so i can only see it on my monthly bills. Am I doing something wrong? I need to keep an up to date record of who Is phoning who and I'm struggling to keep up to date...

Ee cancelled their own contract

Agreed to a new contract but then find out the phone I had wanted was out of stock so was in process of asking someone from a different department if there was any available of a similar price but he said he couldn't believe the price I'd been given ...

Paying bill from abroad

Hello please how can I pay my EE bill from abroad. I left the UK in April (10th of April), and the SIM card got lost so I do not have access to the app. they’ve been sending mails to the UK address and I’ll really appreciate if i can get help paying ...

Refund

Hi I meant to had an refund as not recieved yet . Can u double check uts been done please

Increase in monthly Bill

samsung tablet contracting ending

Hi...My Samsung Tablet 2 year contract ends shortly......i NEVER use it for anything other than reading downloaded books from Amazon. never use texts, emails...nada nada nada.My question is do i still need to keep paying the monthly fee?

EE deliberately evading cancellations - avoiding any customer leaving

Account number ********* EE YOU are criminal. They already have been fined by OFCOM. Further to my formal complaints, they did not respond, only acknowledged my complaint. I have evidence of my continual attempts to cancel contract and billing ( aft...

Pac Code/leaving/upgrade

Hi.I am looking at upgrading my daughter's iPhone (on my account) not necessarily with EE. On initial looking the upgrade deals were not ss good as some other network providers. So to keep options open I requested the pac code for her phone and to d...

apple watch

Today I found out I have been getting billed for an Apple Watch that I was told I was receiving free of charge due to asking for military discount in store and them saying they can’t do that in store so have the Apple Watch instead… I want to see my ...

Cancelling contract

Good evening. My contact is up on the 25th September and it can't come soon enough, finally get to leave the money grabbing **bleep**holes and go elsewhere. Now I know you need to give 30 days notice, so if I give my notice on the 25th August will I...