Over paid after my contract fully paid!

[Minhas1]

My contract end in end of June 2025 and I haven’t noticed until October. I am waiting for the new IPhone 17 pro max for upgrade and noticed today 1st October EE took full amount of the money of the contract round about £200.

I am so unhappy really annoyed and my BP is higher on the EE due to the overcharge.

EE took extra money from my bill unauthorised.What should I do?

[bristolian]

In short, there is no overcharge. You agreed to pay your monthly charge for at least the duration of the minimum-term, but until your contract was terminated by means of disconnection, upgrade or explicit change.

Whilst your minimum-term has expired, your contract remains in-place on the same basis - this is why your phone continues to receive network service and has not been disconnected.

When a phone approaches the end of its minimum-term, a text message should be sent outlining various options - upgrading, changing to SIM-only or continuing as you are. The choice must be that of the account holder, and if no change is requested, none will be made.

[XRaySpeX]

EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. 

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

However EE should send you a reminder that your contract will be ending 14 days before you reach min. term. You’ll also be reminded 60 and 90 days after you reach min. term.