Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

October bill

I was on holidays, I removed the ee sim, still the ee charge me , extra 30 to 40 pounds

Upgrade set up

I've clearly missed something I think, chose an upgrade and got the new phone but I think I've not activated something. Online my plan shows as that of the new upgrade with a lot more GB for data but I'm still getting data warnings after using only 2...

Resolved! change direct debit

Hello, my bank account has been blocked and I would like to change the direct debit to another bank, how do I do it? thanks.

Insurance Policy Showing Previous Handset

Hello all,I have just went to make a claim on my current handset which is damaged (14 Pro Max) and on the page where I make the claim, the device sub-heading is listed as my previous handset (S22 Ultra) - so I cannot make the claim on my current han...

Contract due to end

Why will it not let me renew my contract when it is due to expire in the next few weeks.

Transfer of ownership

Hi,Me and my wife got a sim-only contract for 2 years last week of October. We are on the same contract that she was named on it. and we wanted to separate contract bills for NHS discount purpose.1. can we able to do that?2. after splitting the contr...

Resolved! Monthly billing. Where do i view my and my husbands monthly bills please?

How to unlink mobile from account?

When setting up my pay monthly contract it was done through a work discount scheme. It’s paid direct from my bank though and has no ties with work. I would to like unlink my mobile from my work email ee account and link it to my personal ee account. ...

Query about pay as you go

I made a direct payment from my online account after my direct debit didn’t go through, but I’m receiving messages from EE asking me to pay again.

Billing date

Hi, normally my bill appears on my account early morning on the 9th of every month but today no bill has appeared yet, anyone else have their November bills come through? I know I should give it 24 hours but just wondering.