Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14575 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25052 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50378 Views
  • 55 replies
  • 13 Helpful

Billing and Complaint Procedure

How to quickly get to the correct level of complaint...on an existing 'OPEN' complaint.  I switched to EE from BT.  EE accounting error gave me a £900 bill.  Over a month now, 4 hours of time on over 6 phone calls and still not properly resolved.  Mo...

Andrew1959 by Valued Contributor
  • 1868 Views
  • 21 replies
  • 18 Helpful

Resolved! Charged twice?!

 How come I've been charged twice? I got a new contract out, I've only had it a month and they've charged me £151.20 when should only be £81? 

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C0ST3LLO by Investigator
  • 293 Views
  • 1 replies
  • 1 Helpful

Resolved! ripped off

Yes, me too. I'm paying £38 per month when it should be £31, which is what I signed up for. The signal is also extremely poor recently, so I would like to know what's going on.  I'm so sick and tired of being ripped off in the UK.....

Resolved! Is it reasonable to ask for compensation?

Just seeking friendly comment/advice.  I have today - after 30 days - finally been able to send texts again.  Although my plan includes unlimited texts and calls, I have been unable to send texts because of a problem with Spend Cap.  I've had many ph...

Lupin1 by Established Contributor
  • 423 Views
  • 2 replies
  • 1 Helpful

Resolved! My contract

I’m paying £35 pm for 4GB I’ve been a customer for 7 years what’s the best way to get a better deal? I’m going round in circles on the internet and the text service gave no additional benefit 

Cath44 by Visitor
  • 295 Views
  • 2 replies
  • 3 Helpful

Resolved! List of call;s made

How do I make a check of calls made from my mobile, I have trawled through "My Account " and cannot find a link how to obtain a log/list of calls made from my mobile.  Anyone out there can advise please.