Contracts & Billing

Carnt get into my account

Tricked into contract

I have been tricked into a contract by one of the EE staff member, i asked for mobile only instalment for my existing EE mobile number and the guy quoted me prices in which Apple watch price was hidden. I was told that its been offered to me for choo...

Contracts

I was looking into getting the SIM card for the £10 a month for 20gb 24 month contract but a bit through that I might change phones to a contract phone with ee if I were to could I transfer the sim contract to the phone?

Warning!

Just to give the heads up, if a customer assistant tells you that the problem is sorted double check because not always done. I was told my overcharging was sorted, then discovered that they carried on overcharging me, Took the money from my account ...

Overdue balance

i was using ee for a few months, but found the prices extortionate for the service i was getting. i cancelled my account and paid the bill that they stated was my final bill. 2 months later i am now receiving letters telling me i have an overdue paym...

RING EE,, Is there a good time to ring EE been trying for weeks. long wait

today is probably the shortest at 30 minutes, hanging on but don't know if I'll get called away. 

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...