Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Power of Attorney

HelloI've just spoken to the most moody person at EE who was not helpful at all when trying to talk to her about my mum's Power of Attorney. Surely in this day and age, anything like mobile, broadband etc should be the same as a bank in that you can...

Resolved! Help payment

Hi I’m still struggling for money but I will receive money in the 6th of January is there anyway I could get a little bit of extra help with Payment as I can pay anything owed in full on the 6th of jan thank you Niamh ******** *************** [Mod ed...

Resolved! How to get a copy of my call history?

Good afternoon does anyone know how to get a copy of my call history

Contract bill

Help with bill

Upgrade

I wanted to check. The pixel pro 9 Fold is £30 upfront for new customers. But for a loyal customer for over 20 years, the same phone upfront cost is £250. Why is that? Would love to upgrade, and get this done, but the upfront costs price right now is...

Resolved! I need to chat with an agent

I need to chat with an agent regarding my broadband and mobile. I canceled my broadband but am still getting billed and I changed my mobile to pay as you go but I am getting a large bill now. I cannot call EE as I am not in the UK and my mobile doesn...

Resolved! Flex pay 36 month 😥

Please bear with me here I upgraded my iPhone XS Max in 2023 like I usually do every two years. I was under the impression that come 2025 I would be able to upgrade but even though my air time contact runs out next year my flex pay contract runs out ...

Resolved! Downgrading

Hi My contract is over, it has been since the middle of the year, I want to keep the same phone and number and pay a cheaper bill as the current deal doesn't justify my usage, I can't seem to find an easy way to do this online, and the website is ve...

my bills and payments wont load and i was overcharged

my bills and payments wont load ive tried on 3 different devices, i have tried going on private browsing, clearing the cache, have read through the community and i cant see a reason to fix this. I just want to see a breakdown of the charges to know w...

Resolved! Contract problem

I bought a new mobile yesterday and inserted my existing SIM. Why has my SIM only contract price more than doubled?