Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I cannot find invoices

I have logged into the website, where are the invoices?

Resolved! where are the invoices

Please help me find my. invoices for 2024

Check Status of accessories added to my account

Hi, I have a ps5 bundle I pay for monthly over a 11 month plan and can’t figure out how to check the status of it? Any help much appreciated

Resolved! Problems with setting up Contracts via 150.

EE's MO regarding charges varies frequently, i.e., what was good for previous purchases is now superseded.I am exceedingly grateful to the Help team for their support when a question was posted because my searches proved inadequate. This post is simi...

14 Day Right to Withdraw

I've recently upgraded my sim only contract with EE but have since found a better deal with another provider. I am within the 14 day right to withdraw period (contract upgraded on 15/10/24, today being 25/10/24). EE are trying to tell me I would have...

Contract upgrade

Hi, can someone ring me over the next few days about what’s on offer regarding renewing my contracts.

Resolved! End of contract query

Hi! My contact ends in a couple of weeks and I'm going to port my number out.I have been told that if I do it before my contract end date an early termination fee will apply, but will that just level itself out with my last bill that covers the billi...

Resolved! Refund on overpaid bill

Hi I was just wondering if there is any way I could get a refund on an overpaid bill? What happened is my DD failed so I just paid the bill manually forgetting that the DD will just try again in a matter of days, so now I have credit in my account. S...

Resolved! Pay off phone

Hi I am trying to find out if I can pay off my interest free iPhone 14 (which I will give to my wife )and upgrade to the iPhone 16 I think I have 3 yr contract on the mobile Thanks Gary

contract

Hi i recently got a contract but the its way to slow for my area i'd like to cancel the contract but im some problems is there anyone i could speak to on the phone instead of the automated robot