Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14710 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25106 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50699 Views
  • 55 replies
  • 13 Helpful

Resolved! Problems with setting up Contracts via 150.

EE's MO regarding charges varies frequently, i.e., what was good for previous purchases is now superseded.I am exceedingly grateful to the Help team for their support when a question was posted because my searches proved inadequate. This post is simi...

Gelphyn1 by Established Contributor
  • 348 Views
  • 4 replies
  • 2 Helpful

14 Day Right to Withdraw

I've recently upgraded my sim only contract with EE but have since found a better deal with another provider. I am within the 14 day right to withdraw period (contract upgraded on 15/10/24, today being 25/10/24). EE are trying to tell me I would have...

Nama92 by Contributor
  • 1507 Views
  • 4 replies
  • 1 Helpful

Contract upgrade

Hi, can someone ring me over the next few days about what’s on offer regarding renewing my contracts.

Sinbad2 by Visitor
  • 303 Views
  • 2 replies
  • 1 Helpful

Resolved! End of contract query

Hi! My contact ends in a couple of weeks and I'm going to port my number out.I have been told that if I do it before my contract end date an early termination fee will apply, but will that just level itself out with my last bill that covers the billi...

Resolved! Refund on overpaid bill

Hi I was just wondering if there is any way I could get a refund on an overpaid bill? What happened is my DD failed so I just paid the bill manually forgetting that the DD will just try again in a matter of days, so now I have credit in my account. S...

Resolved! Pay off phone

Hi I am trying to find out if I can pay off my interest free iPhone 14  (which I will give to my wife )and upgrade to the iPhone 16  I think I have 3 yr contract on the mobile Thanks Gary  

Rumsb1g by Investigator
  • 293 Views
  • 1 replies
  • 3 Helpful

contract

Hi i recently got a contract but the its way to slow for my area i'd like to cancel the contract but im some problems is there anyone i could speak to on the phone instead of the automated robot

Jack2421 by Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful