Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Shocking customer service

I felt I should post something about my experience speaking to customer service today. My contract is coming to an end and my plan will increase by £8 a month so I called to move to a sim only plan. The person I spoke to first tried to sell me broadb...

Refund

Good afternoon I was wondering if I’m due a refund? Iv recently changed my contract but I have noticed my last contract ran out in July 2022 wondering if you can assist please

Resolved! How do I change my credit card details

Resolved! Give me details of my Contract because I want to know how many instalment i paid

Resolved! Ive received numerous transactions on my phone bill costing £403

Single user fault error

Hi, Attempted to upgrade my phone on black friday to a black friday deal, all that turned up via DPD was a sim card, was told it was a single user error because the phone hadn't been pulled through on the system only the sim and now because the syste...

Re: unauthorised extra charges

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions sh...

Resolved! Account

What does account charge for

EE Ripping Customers off level 10000

Before I start this I would like to thank John from the telesales for all the information and taking my complaints without getting annoyed. Know I am surprised by how EE is taking benefit of customers to a point that is sickening. I will never ever r...

Resolved! Payment error

Hi, I’m trying to pay for my internet and it’s saying it needs authentication from card issuer but nothing comes up. Need to sought this out please as I have where I’m going to urgently with no data connection