Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8149 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18282 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35422 Views
  • 49 replies
  • 11 Helpful

Resolved! Billing

Hi,whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Mahad20 by Visitor
  • 225 Views
  • 2 replies
  • 2 Helpful

Resolved! password

How do I set up a password online to allow parents to speak to EE on my behalf

lewjack1 by Visitor
  • 217 Views
  • 1 replies
  • 2 Helpful

Equipment credit

Hi just got a quick question I have had an equipment charge added on to my first bill  it says Equipment credit for iPhone 15 128gb blue -£730 iPhone 15 128gb blue £760total - £30My monthly charge should be £50.40 I was wondering if I will be charged...

ZELEMMONS by Investigator
  • 483 Views
  • 9 replies
  • 4 Helpful

Resolved! Unable to change my direct debit dates

Hello Folks, I've only just joined the EE and activated my sim card with unlimited broadband. Everything is fine but thr gentleman that processed my rider took my bank details and set up my direct debit but I'd wish to change the day the direct debit...

Lenka80 by Explorer
  • 290 Views
  • 2 replies
  • 0 Helpful