Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unjustified price increase

I'm currently on a contract for £11.44 (after discounts) per month with unlimited data.I've just got a text saying my plan will no longer be available from the beginning of August and the new cost will be £14.50 per month.This is a 27% rise. Is EE al...

Resolved! EE one

Question regarding EE one. We are EE Broadband customers, which would make us eligible for the EE one discount? The EE broadband account is under my partners name, and the payment comes from their account. If we both wanted to move to EE, would this ...

Resolved! How to cancel from overseas?

I've lived out of the UK for 6.5 years, and I've retained my contract with EE for the occasional use when I'm back. However, having paid the best part of £2000 for very little use, I now think it's time to give it up.How do I go about that? The cos...

EE Customer Serive Lie All The Time

EE are absolutely useless. I have never been part of such an incompetent network. I have had non stop issues from day one and customer service constanly lie about what they're doing to shrug you off. At first, the whole port over went wrong, then the...

Refund request

hi , i request to refund i had bill payment complain when i made my payment then the info message show me on screen pay first 50 pound to activate sim services because my services has deactivated them i paid the 50 pound but now same thing happening ...

Apparently there is a technical issue with roaming charges

Apparently there is a technical issue with roaming charges which EE is working on resolving. I was charged double the expected roaming fees in May (on my Jun bill). I contacted customer services and was promised this would be corrected on my next bil...

Contacting customer service to move to SIM Only

Hi , I tried to speak to someone on Saturday during the day and at 6.38 this evening and it said offices are shut. Do you know the actual hours to speak to someone about downgrading to a sim only contract thanks

Existing expensive contract. Would like to change to cheaper tariff

My All Rounder tariff is horrendously expensive for some reason and cost has soared over past few years. Want to change to cheaper tariff, but can't see how to do it as an existing customer. Certainly don't want to add another line.

Resolved! EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

Resolved! Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...