Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13639 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24370 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48485 Views
  • 55 replies
  • 13 Helpful

EE bill

Brand new to EE -Literally signed a contract 2 days ago my old number only just got pulled over to EE. My device monthly cost should be £44.50 and my plan should be £16. Why in heavens name do I have the cost of a tech add on of £51 on my bill when I...

Kemz01 by Explorer
  • 367 Views
  • 3 replies
  • 0 Helpful

Paying for a service I cancelled - no proof

I logged into my account today as my upgrade is due and noticed I am paying for mobile broadband that I cancelled on 8th March at 16:00 (I have a text that says I passed security). The call handler did not make any notes and as it is just over 6 mont...

TraceyW2 by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Late payment

Hoping someone can help as I've spent hours on the phone to the call centre without much progress. Does anyone know if a late payment is made within 30 days whether its classed as late with EE. There was an issue with my direct debit and I didn't rea...

Sangus17 by Explorer
  • 1540 Views
  • 3 replies
  • 0 Helpful

Resolved! Company discount

I have a contract already with EE but found out I get a 20% discount with my company (Conde Nast) - how can I add this to my current plan? I have the discount code from EE perk. 

Resolved! Billing Issue

Hii took out a sim only contract a month ago. The bill was £11.20 monthly and I've phoned today as my phone has been restricted and it's saying I my bill is £64?? I'm really confused by this. I haven't paid as I can't afford this but I need my phone ...

Hjones12 by Visitor
  • 384 Views
  • 2 replies
  • 2 Helpful