Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End of contract query

Hi! My contact ends in a couple of weeks and I'm going to port my number out.I have been told that if I do it before my contract end date an early termination fee will apply, but will that just level itself out with my last bill that covers the billi...

Resolved! Refund on overpaid bill

Hi I was just wondering if there is any way I could get a refund on an overpaid bill? What happened is my DD failed so I just paid the bill manually forgetting that the DD will just try again in a matter of days, so now I have credit in my account. S...

Resolved! Pay off phone

Hi I am trying to find out if I can pay off my interest free iPhone 14 (which I will give to my wife )and upgrade to the iPhone 16 I think I have 3 yr contract on the mobile Thanks Gary

contract

Hi i recently got a contract but the its way to slow for my area i'd like to cancel the contract but im some problems is there anyone i could speak to on the phone instead of the automated robot

Terrible retention deals - any advice on getting a better one?

I have been a customer with EE for around 5-6 years - I have 2 lines with them and pay ~£40 a month. I am currently out of contract and thinking of moving elsewhere as I am seeing unlimited 5G deals with roaming for £15/16 a month elsewhere so paying...

Dreadful service

I have a Samsung Galaxy Z Flip 5 supplied by EE when I renewed my contract in November last year. On the evening of 30th October the phone developed a fault whereby the display stopped working. I was not misusing the phone in any way, but I heard it ...

Cancelling

Why does it seem so hard to actually cancel a contract with EE?

Customer service told phone not available had make new contract under duress.

I was told there was a problem with the system although I had completed the plan and device I wanted and completed all of the contact forms and checks and received the confirmation email. But there was no order for the confirmed new order on my accou...

Losing a customer after 20 years

I'm not one to usually use forums, but there's always a first!After 20 years of being with EE (Orange prior) I have finally had to move my mobile contract away from EE due to the grossly uncompetitive rates being offered by Sales representatives, who...

Resolved! Action needed to stay on same ee contract?

Hi, I have a very basic ee mobile contract that is due to end soon. I want to stay on the same contract with no new upgrades. Will this happen automatically if I do nothing or am I supposed to confirm this with ee in some way?When I log in it offers ...