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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59469 Views
  • 69 replies
  • 14 Helpful

Resolved! Something gone wrong

When I log in to check my bill the page keeps coming up with (sorry somethings gone wrong) and I have to contact support. I have had nothing but problems since the switch from BT to EE even getting in contact with EE I have reported this issue 3 time...

Stevo89 by • Investigator
  • 748 Views
  • 4 replies
  • 7 Helpful

Prices

I’m spending approx £70 a month on mobile and broadband. OS there a way of reducing this bill?

Resolved! get a bill statement as a non-ee member anymore

Hi,Does anyone know how I can obtain a copy of my final bill with EE?As soon as my contract ended and switched to PAYG with them, my online account with EE was also deactivated and I couldn't have access anymore.I left EE after a month of being PAYG ...

dk29 by • Investigator
  • 389 Views
  • 1 replies
  • 1 Helpful

Can't upgrade due to login loop...

So...I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose wha...

Khane by • Contributor
  • 2329 Views
  • 18 replies
  • 6 Helpful

Resolved! VAT Bills

My account is closed - so I don't believe I can download my VAT recipets anymore, I'm aborad and so have no way to call EE Mobile. How can I contact someone to send me a copy of my VAT bills for 2025. Thanks

Thorben by • Visitor
  • 426 Views
  • 1 replies
  • 3 Helpful

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the  Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

happyhacker by • Established Contributor
  • 706 Views
  • 6 replies
  • 4 Helpful
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