Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Paying my phone off early

Hi, I want to pay for my phone early and I'm on a 24-month contract. I rang up and was told it would cost so much. Then it would be £ 32 monthly to have a mobile plan as I'm in a 24-month contract still. I was under the impression that once your phon...

some accounts being charged

Currently an issue with some accounts being charged for 0345 numbers and 07 mobile numbers incorrectly.Had additional charges of £247 incurred but CS rep told me its due to accounts being moved to real time billing. I would urge everyone to check the...

Resolved! Contract Ending

Does anybody know how I can stop paying my contract? It’s due for the last month and I don’t wish to carry the contract on anymore. However there’s no options or guides that make it clear on how to do this.

Final Bill extra charges

I have received my final bill from EE and am confused about why I have extra charges My EE contract ended on November 2nd and I ported over to a new provider on October 22nd.My direct debit was taken in full on October 15thMy final bill has monthly u...

Device Bill

Where do you fin the bill for the device?

+1519

When did EE decide that +1519 (Ontario) became part of the US for billing information purposes? Does not affect billings at the moment but could do in the future.001519xxxxxxxUSA (from CAN)

Resolved! Contract end date

Where would I find my contract end date without calling up EE and waiting 10 hours in a queue

Resolved! I want a contract on my sim card

I already use EE SIM which is Pays to Go now I want this EE contract.I want to get a contract on my same first number then what should I do?

Charged abroad, despite turning off roaming

I was in Rome for a month. I turned off Roaming and used the local internet connection for connection to the internet through my phone and tablet. I didn't make any calls or send texts. And yet I have been charged £57 extra this month., How xan this ...

Payment

I've had a problem from payment. This looks like Application error: client side exception. I had a stroke so I get mixed up and stressed. I can't use the phone (speaking). Could anyone help please?