Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE services

Hello,I am looking for a mobile contract that suits my needs. I use mobile services frequently when I am in the UK, but I occasionally travel abroad for several months at a time and do not use my SIM card during those periods.Therefore, I need a cont...

Impossible to speak to EE

I was in Bali, so EE doesnt work, my sim card was swapped for a local one, I pay my bill via the website however the two step verifaction would NOT let me in as I cannto recive the text in Bali, SO STUPID EE is so backwards.You suspended my account, ...

Resolved! Paid bill on 23rd of December and saying bill overdue not been paid

Resolved! How to remove EE one from my account

At renewal I was signed up for broadband which I couldn't take in the end.So it was cancelled the day after.My account has two sims on it. These are not getting any discount.I want to add a third sim only, but my account is showing "ee one" discount ...

Billing Date and Price

So I recently started my EE contract and have already noticed that the bill is higher than they told me it would be, and is due to be paid a lot sooner than I anticipated, is this normal or is this a mistake on EE's side?

24 month airtime plan but 36 month phone plan

Anyone shed any light on why my upgrade is split into 2 plans and one is shorter than the other. What happens when the 24 month airtime plan is up? But the phone plan isn’t

To stop transaction from my bill

Hi its to stop my transaction for my bill this until the 10th of January when I get paid from my work it's cause I'm in arrears with my gas and electricity plus have to pay rent for the house

Resolved! Info contract bills left

Hi, can i know how many months of mill i have left to paying?

One off charges and credit MAIN

Hi I have been charged £11.45 plus VAT on a recent invoice and cant find a reason why I've not had any new equipment and/or contract and no explanatory note on the invoice. Has anyone else had this and know why?

It saying my next bill 187 it's wrong plx can u sort it thanks Billing