Something about this story doesn't add up, or there's more to it than is being explained here.
It would be unusual for any pay-monthly contract phone to be suspended without there being multiple missed payments. There's usually text message warnings & outbound call restrictions applied long before disconnection.
This all begs the question of how exactly you have come to this point, and when your last regular payment was. Can you elaborate on your call to CS, how were things left?
You mention about "wish I could call" but also "I've called in" - which appears to be contradictory.
