Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

UGRADE RIP OFF

UGRADE RIP OFFee are charging a third more than other companies for the same phonesthe have stopped anyone else from upgrading us cheaper and i for one am not standing for iti will be closing my ee account when it ends in september and signing up wi...

Re: EE digital assistance

Hi is there a way I can pay my phone bill in smaller amounts please.

Contract

Hello, I have just purchased an S23 Ultra paid monthly (finance) and a contract to come with it. The question is, is there anyway to keep the phone and pay the finance without activating the separate EE contract that I have ordered with it ? Or would...

Re: Employee complaint

I have just been on to EE to renew or upgrade my contract which has expired. I spoke to the most obnoxious representative of EE I have ever had the misfortune to speak to and I want to make an official complaint, how do I go about it please.

Re: Contract

How long is left on my contract

Resolved! iPhone

Hello I’m interested to make contract for iPhone

Bill

Hi

Bill pay

Hi. Can you please help me , so my monthly payment was 16£ per month. last month took 21£ and now it’s taken 37£ . What’s the reason? I didn’t change anything? I even can’t change my plan because it’s not enough gb for one month. Thank you Kind ...

Why are EE so expensive now ?

Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer. Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgra...

End of contract

I just spoke with EE my contract finished 2 months ago and they still charging me . The lady she said I have to call up EE to cancel my contract and 30 days notice period ?! So why EE not send me reminder 14 days before my contract ends . Like this t...