Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelling a sim only upgrade

My now previous plan was coming to an end so I decided to upgrade early to a sim only deal. After upgrading I realised that, yes, my new contract is cheaper than the previous one and I’m actually getting more data per month but I’m no longer getting ...

Plan add ons

Hi all, I'm hoping someone can help! I have a few add on's to my contract (occulus, fitbit, beats earbuds) and they're set over a number of months. I can't find ANYWHERE on my account where these are so I can see how long I have left on them (or even...

Full Works Plan

Went to Sim Only in July and got the Full Works plan for £49 less my discount which included 3 Inclusive Extra, but I received a text today saying that 1 was to be removed - surely I should have been notified of this or advised that the plan is chang...

Bill

Good evening I’ve just upgraded my phone, nd it says I will be billed -1300 what does this mean

Wn13jj

Hi send me the invoice please

Lied to over the phone !!!!

Was told on phone the unlimited sim that I wanted was a special price discount of £24 a month ,received the brand new sim and looked on my EE dashboard and it says £35 I’m getting charged every month .lied to over the phone !!fuming !

Upgrading from iPhone X to iPhone 16 and from SIM to eSIM - what do I need to do

Hi,I'm considering buying a new iPhone direct from the Apple website which I understand uses an eSIM. I currently use an iPhone X and an EE SIM only that I had on a 2 year plan which now expired but have no need to change this.However I am aware I wi...

EE access to private information

went into an EE shop with intention of taking out a new internet bundle, came out 1 hour later with a bunch of paperwork which when I read it at home contained only information on associated new sim deal. was very worried when I noticed that the name...

Resolved! How to set direct debit

Resolved! Upgrade

Recently changed to a sim only contract from a phone contract over the phone. However I haven’t received any confirmation of this change just yet. I assume it will change to the sim only once my contracts fully ends?