Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Im on flexi pay till 2026,but need sim only,not got handset

I don't have phone it broke still paying don't want upgrade just sim only.But I'm on flexi pay till 2026

Resolved! Blocked and can't contact EE to pay my bill

How do I contact EE business after being blocked for a cancelled DD and outstanding bill

Resolved! Monthly

I’ve just tried to order the new iPhone, it’s took the £30 out my bank for upfront cost but it looks like it’s not been ordered, does it take the upfront cost then do the checks then let you know as I’ve have no confirmation email or nothing just the...

Resolved! Changing contracts to children

I have three phones in my name. Two phones are my children’s. Can I change them into their names and they take over contract? TIA

Resolved! How do I cancel a direct debit

How to turn off Charge To Mobile Bill

Hi. I want to turn off this service but cannot find out how to do it. The solution to text BAR to 150 does not work as all it does is generate a list of things you can text to get information and there is no mention of Charge To Mobile Bill. Can anyo...

Resolved! Early upgrade

So I have about a month left on my plan , yesterday it said I could upgrade early but today it's saying I can't tried through the website but going around in circles

Resolved! How can i view my statements on ee app?

How seriously are EE on customers loyalty?

I've been a loyal customer with EE for 17+ years now and built up a reaonable loyalty discount with them over these years. I have recently been moved over by EE to another contract with out my explicit concent and as part of the move I have lost al...

Resolved! Upgrade - Flexpay?

Hi,I’m with EE for almost 9 years and my contracts finish in April. I was just checking out the deals they have and can see they introduced Flexpay which involves a credit check. My credit score isn’t the best since taking out my contract in these 9 ...