Power of Attorney

[jhaighjhaigh]

Not happy with the service at EE. Just tried for the last hour to talk to somebody about registering as my Father in Laws power of attorney and they didn't have a clue. This website is now useless, it used to be easy to talk to someone online or via the phone. Now you get nothing. All other companies websites have links for POA, this one doesn't have anything. Sadly lacking in customer service even though you pay a premium for its prices.

[XRaySpeX]

I should follow the Ill health section of Change My Account in The Case of a Life Event

[Rach_H]

Hi @jhaighjhaigh,

Welcome to the Community!

I'm so sorry to hear about what has happened when you've spoken with our team. I've popped your through a Private Message, so we can help you get this remedied. 

Rach

[JR1603]

Please can you direct me to how to register an LPA too? I can't find the information on your website, only in community discussions like this one. My mum set hers up before the days of digital pins, so I need an email address to send a scanned certified copy and details of what else they need from me. 

Please can you make this easier to find on your website.

Thanks

[Michael_D]

Hi @JR1603 

Welcome to the community.

I've sent you over a private message with some details on how to get the Power of Attorney registered to the account.

Michael

[BL2025]

I also need the same information on how to register a Power of Attorney

I'd be grateful if anyone can advise how to do this

Like others have said, this information isn't clearly set out on the EE website

Many thanks

[Katie_B]

Hello @BL2025. 

Thanks so much for coming here.

I have popped you over a private message on how to get set up a Power of Attorney on the account. 

Katie