Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

FROUD

I recently took out a SIM-only contract with EE for what I was told would be unlimited everything on a 24-month deal for £10/month. However, when I checked my data allowance, I was shocked to see that I only had 5GB of data! I immediately went back t...

Resolved! Overdue flexpay but payments all up to date?

Hi all,I've had an overdue flexpay amount on my account for the last few months but when I check, all monthly payments have gone through. I changed my direct debit date in Feb from 29th to 1st of next month, could this be the issue and if so, how do ...

SIM only upgrade

Hi, my contract expires soon and I am looking to change to a SIM only deal. I am thinking of going for the £18 pm deal which gives 50GB of data ( better than my current 25gb) however does anyone know how many texts/calls I get with this deal. I can't...

Resolved! Invoices

Please can you let me know how I can see my Invoices on line.Thank you.

Resolved! I want to check my bills

Resolved! Switching to a new number

I have three numbers on my account. Me, wife and eldest son. Youngest son has been out of the country and returns on Monday. My eldest son wants to have his own account but retain his existing number. How can I add a new number to the account, and po...