Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Received tx messages

I have received a tx message saying that they couldn't take payment but i don't know why they are taken payment my dd have come outAnyone had same thingThanks in advance

Re: Billing

Hi am looking to chat about my bill

Resolved! Can I use a discount code from work if I'm an existing customer?

Can I use a discount code from work if I'm an existing customer and want to upgrade? Where exactly do you enter the code? After check out?

Resolved! Re: Received Call history

yes

Paying off remaining balance

I’m looking to reduce my monthly outgoings. I currently have 15 months left on my contract. The contract is a handset and data package. Is it possible to pay off the remaining balance for the handset?

My phone has been suspended but cant use it at home through Internet either

My phone has been suspended but shouldn't of and I can't use it at home through my home Internet either.

Re: Need the final bill

Hello sorry to jump on someone’s query but I am also experiencing this issue. I see nothing when I log in now and I left on 31st Oct. I haven’t received any communication from EE to advise on my final bill and I would like to make sure I have the rig...

Subscription

I started a contract unaware of the fact that there was a discount which applied only for three months. The length of the contract is 24 months. Is it possible to cancel or change the subscription pack for my sim?

Resolved! Contract

Would like to close phone contract

Changed my plan

I changed my plan to a 125GB and the page suggested that it was cheaper than my current plan hence why I decided to change it. I agree to it in November with the change taking place from my next bill on 5th December. I have now realised that instead ...