Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59523 Views
  • 69 replies
  • 14 Helpful

EE Price hikes

I'm preparing to leave EE. Stupid increase in prices for their basic mobile packages. I cannot afford this. What are they doing offering 10GB as a basic mobile package? Don't they read? MoneySavingExpert (admittedly 2019 survey) says 69% of people su...

Resolved! Refund on final bill

I cancelled my EE contract on the 11/7 but was still charged for my final bill on the 15/7. Can I get a refund on this bill please 

Moving to the UK from Canada

Hello. We're moving to the UK next month and want to get set up on mobile services quickly. We have rented a short term rental while we wait for shipped items to arrive, just wondering what's the simplest way to get set up with EE? I have a current a...

Resolved! 30 day rolling sim

Hi,I changed my contract yesterday to a 30 day rolling sim. I was told that it would be £10.50 or £18.50 a month, I’ve checked on my account at it is showing £43.50 this is a lot more than I was previously paying. Can this be checked out please. 

Hall1967 by Visitor
  • 514 Views
  • 2 replies
  • 3 Helpful

Resolved! An absolute joke

EE is a scam, they've been charging an extra £35 a month for the past year for a phone that's been paid off. If you miss a single message from them that's the repercussion. They refused to offer a full refund, glad we could donate to a useless charit...

Resolved! VAT receipt needed for iPhone purchased in store

I’m a Limited Company and went through the business sales specialist to then buy a phone in store but they say they cannot print a VAT receipt and I need one for my Accountant VAT return. How can this get resolved?

JWQ by Explorer
  • 555 Views
  • 3 replies
  • 1 Helpful