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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17100 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26930 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57471 Views
  • 69 replies
  • 14 Helpful

Abroad, phone is disconnected due to bill payments

Hi,I am abroad, my mobile phone is disconnected due to non bill payment. I cannot make a call to EE to discuss the outstanding due to disconnectionNo option to Web chat for helpNeed help !! It's urgent because I need to make an urgent callThanks

SNoor83 by • Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Resolved! Pay my bill

My bill is due to be paid today but I am unable to until I get paid on the 15th may. 

Resolved! Upgrade anytime with a broken screen and insurance

Good afternoon,I have a samsung z fold 6 at the moment on an upgrade anytime plan with insurance.I dint like this phone and my next free upgrade is july but ive cracked the screen on this phone,i know i can send it to be repaired under insurance but ...

Resolved! Mobile bill

So my EE is saying my bill is paid and when I check the website it says I have £0 to pay this month but nowhere on my online banking can I see the transaction, can anyone help or has anyone had this happen, do I still need to pay or has something hap...

Raine833 by • Explorer
  • 343 Views
  • 1 replies
  • 1 Helpful

Resolved! Messaged 150 asking for itemised billing

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

jimdar by • Contributor
  • 448 Views
  • 2 replies
  • 4 Helpful
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