Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Broadband and app

Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...

Insurance

I cancelled my insurance and I’m still paying for it how do I stop this

Resolved! Billing

I paid 200 pound the 18th but nothing showing on me app still saying I owe 214 pound what do I do x

Resolved! I wish to cancel my contact

I wish to cancel my contact ASAP

My phone bill is too high

My phone bill is way too high a month

Resolved! Billing broadband

I got charged for my broadband and then half hour later it got put back into my account. I’m very confused, does anyone know why this has happened?

Resolved! Re: Live chat

Can I pay my bill and set up direct debit it won’t let medo this online

Just so you know, we’re unable to let you upgrade or get another phone yet

Good morning,I am a fairly new EE customer and recently moved my wife's number over to EE. I now wish to move my number to EE but whenever I go to the SIM only page I get "Just so you know, we’re unable to let you upgrade or get another phone yet".Wh...

Resolved! Refund from bills

Hi, so when I got transferred from BT I was not told of subscriptions put onto my tv bill including sports services which I don’t watch. I have since removed a lot of stuff from my bills so hopefully they will be a lot lower however due to not being...

Resolved! Payment and calling issues

I just used Apple Pay to pay one of my bills. It showed an error but still took the money from the account and now won’t let me pay my other bill (plan payment and flex payment). I’ve tried calling EE to see what’s up and none of their numbers are co...