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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16686 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26588 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 55791 Views
  • 69 replies
  • 14 Helpful

Resolved! EE leavers discount

I worked for Orange / BT / EE from 1997-2023 but was on a business phone, so this just cancelled about 14 days after I left. I’m now on a SIM only deal and was advised in the EE shop that I should probably still be eligible for a discount as a former...

Tpk_uk by • Explorer
  • 525 Views
  • 2 replies
  • 2 Helpful

Cancel Contract

I want to cancel my Sim contract. But customer service is telling they can't do that, so I should go to store and talk there. I went to the store they are also telling they can't cancel I should talk to customer service. None of them are doing it. Wh...

Wahid75 by • Investigator
  • 434 Views
  • 5 replies
  • 6 Helpful

Resolved! Convert to Business

I have a pay monthly personal account which is now SIM only. I want to buy a new Business monthly contract with a new device, but retain my number. Any idea how I can do this? Thank you! 

itsal by • Explorer
  • 334 Views
  • 1 replies
  • 2 Helpful

Trade in phone sent but not received

Hi,I recently upgraded my phone and was sent the trade in pack a few days after receiving the new phone.I have sent my old phone back in the pack provided, going in to the local post office on the 31st March where the package was weighed and scanned ...

GBG2009 by • Investigator
  • 425 Views
  • 6 replies
  • 0 Helpful

Resolved! Recovery of call log history

Hi, I have deleted a very important number that called me from the call log before saving it. Is there any way to recover the call log? Would ee be able to provide a list of numbers that called me?

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