Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Changing direct debit

I have tried numerous times to change my direct debit details and contacted EE themselves and still I am unable to change them. I have received yet another email asking to update my DD details and no email address to reply to other then call and wait...

in us no services at all

I think i have a zero spending cap. Sent Roaming before i came away. in mess as nothing is working and i cant buy a top up and cant ring EE to sort

Resolved! I accidentally pressed the cancel ee button

Helpi pressed the cancel and after a few seconds got This text_Hi from EE, your total charge for ending your contract early for “phone number ”is £2034.24. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanksbut I don’t ...

Resolved! end of contract help

My current contract has finished and im looking to either reduce my bill or go elsewhere. Does EE have a live chat option or do i have to phone them?

Resolved! Final bill -I thought billing was in advance!

I’m so confused. My switch to my new provider was finalised on 30th November. I had my usual EE billing text on 1st Dec telling me that they would take my bill as usual. I assumed it would be the small early contract end fees on two of the lines I ha...

Bill

I already had an internet plan, and after 6 months I got another internet plan along with the iPhone, but I'm checking the invoice payments, and only the monthly fee for the first plan is being debited, even though it's been two months since I made t...

Complaints

I've tried looking for official complaints service, but can't find one other than just calling and speaking/messaging an advisor. Four months in a row EE have taken or tried to take over £1100 from my account, have cut me off and put me into overdraf...

Resolved! Reconnection charges

If my mobile has been cut off because I missed a payment, is there a fee to get it reconnected or do I just have to pay the outstanding balance?

Cancel contract

I got my nan a contract phone a month before she sadly passed away the phone is in her name but under my ee account would I have to pay out the phone to cancel the contract or would they cancel it with no charge

Wrong number used when sending messages.

Hi there. I recently ported my number using PAC from Plusnet to EE Sometimes when I text people, the number it comes from is not the one I ported over. However if they text the number I ported over I still get the message. Any idea whats happening? S...