Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13574 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24333 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48352 Views
  • 55 replies
  • 13 Helpful

Resolved! Last day to pay bill tomorrow

Hi I have until morning to pay bill and then late fee will be added I have just gon3 to pay it but site is now down, how can I avoid late fee or suspended services, no live chat I been looking all day how to find it, Thanks

Taylor72 by Visitor
  • 332 Views
  • 1 replies
  • 3 Helpful

Resolved! Transfer Mobile Number

I’ve had my phone contract with EE in my mums name since I was 18 (money comes out my bank account) my contract term has ended and I’m now looking to buy a new phone outright and go onto a sim only deal but keep the same mobile number with EE. How do...

Resolved! Cancaelling my contract outside the UK

Hi, My contract is going to end in June 2025. I have left the UK and I want to cancel my contract.  I cannot call 150 from outside the UK, therefore please send me a final bill. [Mod edit: Please do not share personal details as your posts are visibl...

Bills not showing when I log in to my account

When I log in to my online account and click on billing, all I see are the menu's at the bottom and a blank white screen, no billing info whatsoever. I do this every month so to access my bill, which I pass to my accountant. Has something changed?

Dan13l by Investigator
  • 490 Views
  • 9 replies
  • 2 Helpful

Friend's and Family

Hi I upgraded to a iPhone 15 pro max and at time of purchase was told I’d keep friends and family, yet after sale agreed I get a text saying it’s finished. My question is was the woman I just spoke to on the phone telling me lies or is it true EE no ...

Beany96 by Skilled Contributor
  • 2185 Views
  • 10 replies
  • 2 Helpful

Resolved! Paying bill

I’m abroad and my EE account has been closed. I still need to make payments for my bill. I can’t send text or make calls. Need to speak or chat with agent.